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Announcement:

The Department of Health is pleased to announce Tanseeq 2019 Match Results. For results Click Here

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Frequently Asked Questions!

Health Facilities Licenses FAQs

First step: requirements for preliminary approval and permanent license

  • Preliminary approval of Health facilities:
    • Consent and undertaking form.
    • A presentation about the project (for hospitals only).
    • United Arab Emirates Identifications card (UAE Nationals).
    • Owner authorized signature certified by the competent authorities.
    • The approval of the Department of Economic Development on the name of the health facility.
    • Facility Public Relation Officer Registration form.
    • Diagnosis Related Groups (DRG) for hospital only.
    • Facility’s Policy for Homecare Health Services, as stated & requested in HAAD Standard for Authorization of Homecare Health Services in Emirate of Abu Dhabi:
      • Referral policy
      • Claim management policy
      • Emergency action plan
      • Patient transportation plan
      • Patients’ records policy
      • Evidence of referral policy for laboratory services (if provided)
      • Infection control policy and guidelines
      • Medical equipment management policy
      • Medical waste management policy
      • Medication management policy
      • Patient’s rights and responsibilities
    • Scope of Services and Organizational chart (Only For Provision of Health Services)
    • Application fees: AED 100.
  • After getting the initial approval:
    • Hospitals, One Day Surgery Centers, and Centers that has laboratory and/or x-ray, require to be planned by an engineering consultant accredited by HAAD.
    • Clinics (General- First Aid Post- School- Specialized) and Poly Clinics, not require to be planned by an engineering consultant accredited by HAAD.
    • Provision of Health Service, the drawings is not required.
    • In case the facility would like to provide authorization to the engineering consultant, a letter signed by the authorized person should be attached.
    • Gantt chart (Tim line) for hospital only.
    • For hospital and Daycare surgery centers only:
      • Apply a request for re-allocation of land (If the land was withdrawn previously).
      • Apply a request to allocate a land (before drawings submission).
      • Request letter for site visit with 90% of project completion.
  • After the engineering drawing approval:
    • When the facility ready for inspection, please provide an official letter.
  • Permanent license of Health facilities:
    • Medical services price list certified by the management of the facility
    • Medical waste disposal contract between the Facility and an approved company from environment Authority and the Centre of Waste Management – Abu Dhabi for the following facilities:
      • Hospitals, one Day Surgery centers, centers and all types of clinic.
      • Provision of Health Service for only the following sub specialties:
        • Patient Escort services
        • Medical transport service
        • Home care services
      • Some rehabilitation center, according to Medical Health Audit Section recommendation.
      • Not require for optical shop.
    • Facility Director Registration form.
    • Facility Stamp.
    • Medical malpractice insurance for all the medical staff of the facility.
    • Department of Economic Development license.
  • Required fees for all health facilities:
Type of Medical Facility Value (in AED)
Application 100
Hospital more than 100 bed 40,000
Hospital (51-100) bed 30,000
Hospital less than 50 bed 15,000
Center One Day Surgery (2 spec.) 12,000
Center One Day Surgery (3 spec.& more) 18,000
Rehabilitation center 5,000 (For each spec.)
Diagnostic center (1 spec.) 6,000
Diagnostic center (2 spec.)  12,000 
Medical center (2 spec.)  12,000 
Medical center (3 spec.& more)  18,000 
Specialized clinic  6,000 
General clinic  5,000 
Provision of Health Services  Free of charge 
Authorization as Homecare Health Services Provider  Free of charge 
Mobile Health Unit  Free of charge 
Dialysis Center (2 spec.)  12,000 
Dialysis Center (3 spec.& more)  18,000 
First Aid Post  5,000 
Complementary and Alternative Medicine  5,000 (For each spec.) 
Fertilization Center (2 spec.)  12,000 
Fertilization Center (3 spec.& more)  18,000 
  • Second step: Open a new account for facility
  • To know the steps, do the followings:
  • Go to www.haad.ae
  • Click on “e-services”, then “e-licensing”.
  • Click on “click here”.
  • Fill in all required information, then click on submit.
  • After that, repeat step "l" and "m".
  • Then, insert the username and password.
  • Health facilities:
    • Hospital: (General – Specialized - Nursing Home - Rehabilitation Hospital).
    • Clinic: (General – Specialized - General Dental – Specialized Dental – School clinic - First Aid Post).
    • Medical center: (medical center – Dental center).
    • Day Care Surgery Centre.
    • Diagnostic Centre.
    • Rehabilitation Centre: (Optical Shop - Audiometric Shop - Prosthetic & Orthotics - Dental Laboratory – Physiotherapy).
    • Dialysis center.
    • Fertilization center.
    • Mobile Health Unit: (Single-specialty unit - Multi-specialty unit), The following specialties can be offered by the mobile health unit:
      • Dental Services
      • General / Specialized medical Clinic
      • Medical Diagnostic imaging
      • Medical Laboratory
      • Other services
    • Traditional Complementary and Alternative Medicine (TCAM) Practitioners (Acupuncture – Chiropractic – Homeopathy - TCM (Traditional Chinese Medicine) - Ayuverda (Traditional Indian Medicine) – Naturopathy – Osteopathy – Unani – Hijama.
    • Provision of Health Service:
      • Healthcare Management
      • Employing / Transferring the medical staff
      • Home Care Services
      • Medical Professional Development: (CME/CPD) - Medical Skill Training
      • Medical Transport Service: Vehicle Ambulance - Air Ambulance
      • Patient Escort Services
    • Pharmaceutical facilities:
      • Out-patient Pharmacy.
      • In-patient Pharmacy.
      • Drug Store (Medical Store).
      • Drug Manufacture (Medical Factory).
      • Scientific Office.
  • Health facilities:
    • Consent and undertaking form (Not required in case brought it before).
    • Medical malpractice insurance for all the medical staff of the facility.
    • “Department of Economic Development” license.
    • Medical waste disposal contract between the Facility and an approved company from environment Authority and the
  • Centre of Waste Management – Abu Dhabi for the following facilities:
    • Hospitals, one Day Surgery centers, centers and all types of clinic.
    • Provision of Health Service for only the following sub specialties:
      • Patient Escort services
      • Medical transport service
      • Home care services
    • Some rehabilitation center, according to Medical Health Audit Section recommendation.
    • Not require for optical shop.
  • Medical services price list certified by the management of the facility (in case of change).
  • Facility Director Registration form (in case of change).
  • Facility Public Relation Officer Registration form (in case of change).
  • Stamp of the facility (in case of change).
  • Required renewal fees for all health facilities:
Fee Value - in AED (License renewal) Insurance renewal fees (in case the facility participate in health insurance scheme)
Application 100  
Hospital + 100 bed 20,000 300 Dh \bed – minimum 3750 Dh
Hospital 51-100 bed 15,000 300 Dh \bed – minimum 3750 Dh
Hospital (less than 50) bed  7,500  300 Dh \bed – minimum 3750 Dh
One Day Surgery Center (2 spec.)  6,000  2,000 Dh \Doctor
One Day Surgery Center (3 spec.& more)  9,000  2,000 Dh \Doctor
Rehabilitation Center  2,500 (For each spec.)  5,000 Dh
Diagnostic Center (1 spec.)  3,000   5,000 Dh
Diagnostic Center (2 spec.)  6 ,000   5,000
Medical Center (2 spec.)  6 ,000   2,000 Dh \Doctor
Medical Center (3 spec.& more)  9 ,000  2,000 Dh \Doctor
Specialized clinic  3,000  2,000 Dh \Doctor 
General clinic  2,500  2,000 Dh \Doctor 
Provision of Health Services  Free of charge  2,000 Dh \Doctor 
Authorization as Homecare Health Services Provider  Free of charge  2,000 Dh \Doctor 
Mobile Health Unit  Free of charge  2,000 Dh \Doctor 
Dialysis Center (2 spec.)  6,000  2,000 Dh \Doctor 
Dialysis Center (3 spec.& more)  9, 000  2,000 Dh \Doctor 
First Aid Post  2,500  2,000 Dh \Doctor 
Complementary and Alternative Medicine  2,500 (For each spec.)  5,000 Dh 
Fertilization Center (2 spec.)  6,000  2,000 Dh \Doctor 
Fertilization Center (3 spec. & more)  9,000  2,000 Dh \Doctor 
  • Pharmaceutical facilities:
    • Consent and undertaking form (Not required in case brought it before).
    • Medical malpractice insurance for all the medical staff of the facility.
    • “Department of Economic Development” license.
    • Pharmacist in-charge registration form (In case of changes).
    • Facility Public Relation Officer Registration form (in case of change).
  • Required renewal fees for all pharmaceutical facilities:
Pharmacy / Facility Type License renewal annual fees
(in AED)
Insurance renewal annual fees (in case the facility participate in health insurance scheme)
Pharmacy (Outpatient – 24 Hrs) 3,500 2000 \ Pharmacist
Drug Store 3,500 2000 \ Pharmacist
Pharmacy (Inpatient) Free of Charge 2000 \ Pharmacist
Scientific Office 2,000 2000 \ Pharmacist
Medical Factory 7,000 2000 \ Pharmacist
  • Pharmaceutical facilities:
    • Consent and undertaking form (Not required in case brought it before).
    • Medical malpractice insurance for all the medical staff of the facility.
    • “Department of Economic Development” license.
    • Pharmacist in-charge registration form (In case of changes).
    • Facility Public Relation Officer Registration form (in case of change).
  • Required renewal fees for all pharmaceutical facilities:
Pharmacy / Facility Type License renewal annual fees
(in AED)
Insurance renewal annual fees (in case the facility participate in health insurance scheme)
Pharmacy (Outpatient – 24 Hrs) 3,500 2000 \ Pharmacist
Drug Store 3,500 2000 \ Pharmacist
Pharmacy (Inpatient) Free of Charge 2000 \ Pharmacist
Scientific Office 2,000 2000 \ Pharmacist
Medical Factory 7,000 2000 \ Pharmacist

Yes, if the facility has participated in the health insurance scheme. Accordingly; health insurance renewal fees will be added to the facility license renewal fees.

The license to establish the health facility shall be considered expired by force of law in any of the following cases:

  • The facility’s ownership is transferred to a person other than in whose name the license was issued.
  • The facility remains closed for a period of six consecutive months without an excuse acceptable to the Medical Licensing Committee.
  • The facility fails to commence its activity after the elapse of over six months from the date of licensing.
  • Assembly or liquidation of the company to whom the license was issued.

The applicant is notified with updates via e-mail and text messages

First: getting preliminary approval for health facility project.

Second: submitting official request to allocate land for health facility project.

General questions

  • The Health Authority - Abu Dhabi (HAAD) is the regulative body of the Healthcare Sector in the Emirate of Abu Dhabi. It ensures excellence in healthcare for the community by monitoring the health status of the population., and taking necessary steps to safeguard and improve it.
  • HAAD defines the strategy for the health system, monitors and analyses the health status of the population and performance of the system.
  • In addition HAAD shapes the regulatory framework for the health system, assesses compliance with regulations, enforces standards, and encourages adoption of world–class best practices and performance standards by all healthcare service providers in the Emirate.
  • HAAD also drives programs to increase awareness and adoption of healthy living standards among the residents of the Emirate of Abu Dhabi, in addition to regulating the scope of services, premiums and reimbursement rates of the health system in the Emirate of Abu Dhabi.
  • For more information please visit https://www.haad.ae/haad/tabid/59/Default.aspx

You can contact us through any of the following channels:
Mail:
Health Professional Licensing Section
P.O. Box 5674
Airport Road
Abu Dhabi, United Arab Emirates
Fax:
+971 2 444 9822
Phone:
For your enquiries, suggestions and complaints please call our 24-7 toll free number 800 – 555
You may also visit the Health Authority - Abu Dhabi Customer Service Center
Office Timings
For HAAD staff: 7:00 am - 3:00 pm
For Customers: 8:00 am- 2:00 pm

Eligibility criteria are available in detail on the HAAD website, please see Professional Qualification Requirement

No, the experience detailed in the Professional Qualification Requirement is mandatory.

  • You must commence your application through the verification company (Dataflow). You will be asked to attach all the required documents and submit the application.
  • Dataflow will check that the application is complete, and request fees. The applicant will submit the Dataflow reference number used for DHA verification.
  • Dataflow will submit the application to HAAD, and send an email to the applicant with e-licensing system link and user name & password
  • The applicant will enter the user name and password in the e-licensing system, and submit the application
  • The license endorsement will take place provided the following documents are available: valid DHA license, valid good standing certificate (less than 6 months old), and complete dataflow report.
  • * Please note that, to be illegible for HAAD exam exemption you should fulfill the professional qualification requirement and never have sat HAAD exam

For the most recent vacancies, please visit http://jobs.abudhabi.ae/en/

  • If less than 2 years, you can apply without any additional requirements.
  • From 2-5 years, you will be required to visit the Continuous Medical Education (CME) section to calculate the CME hours required to cover the gap of practice period. The CME section will give you a letter that states that you have completed the required CME. Attach the letter from CME section under CME tab in the application.
  • If more than five years, you will be required to gain additional experience in the same field.

Your application will be reviewed by the licensing committee; the health professional licensing officer will update you as soon as the licensing committee decides on your application.

You have the right to re-apply on e-licensing system if you have additional documents, or you may appeal to the Health Professional Manager with supporting documents.

You have the right to re-apply on e-licensing system if you have additional documents, or you may appeal to the Health Professional Manager with supporting documents.

Transfer of license to another sponsoring facility

  • The new sponsoring facility has to enter the e-licensing system using their user name and password.
  • Choose e-licensing tab, and Health Professional licensing from drop down list.
  • In the footnote a statement “For Re-registration and Transfer to Another Facility, Please Click Here”
  • Enter the health professional license number
  • Choose the ‘transfer of location’ icon
  • Attach the required documents
  • Submit the transfer application
  • Recent passport size photograph (white background)
  • Valid Passport and Visa copy
  • Letter of acceptance of transfer by the healthcare professional or contract signed by the professional.
  • Malpractice insurance for healthcare professional
  • Staff Data clearance form (Security clearance form)
  • Nomination letter (for facility sponsored applicants)
  • Any one of the below:
    • Cancelation of Residence Visa
    • Cancellation of Labor Card
    • Approval of Resignation Letter signed by the Authorized Signatory (Statement approved should be clear) + copy of the Authorized

Signatory stamped by Ministry of Justice + Copy of old facility license

  • Court decision in favor of the health professional to cancel his/her license.
  • No objection certificate signed by the Authorized Signatory + copy of the Authorized Signatory stamped by Ministry of Justice + Copy of old facility license
  • Termination letter signed by the Authorized Signatory + copy of the Authorized Signatory stamped by Ministry of Justice + Copy of old facility license
  • HAAD transfer application form signed by the Authorized Signatory + copy of the Authorized Signatory stamped by Ministry of Justice (both facilities old and new) + Copy of old and new facilities license
  • Official evidence of not issuing labor card within a period of 2 months from the date of license
  • Primary source verification (Dataflow report)
  • Report of handed over Controlled / Narcotic Drugs from the Applicant to another in charge Pharmacist. For in-charge pharmacist if the report is not available, letter from authorized signatory stating unavailability of Controlled / Narcotic Drugs in the pharmacy.

The healthcare professional should try to resolve the issue with the sponsoring facility, if the health professional and sponsoring facility did not reach an agreement, then they can file a complaint to the Ministry of Labour. HAAD will implement the Ministry of Labour decision regarding the complaint.

Alternatively, you may cancel your license with the old facility and apply for the re-registration of your HAAD license

The fee for transferring the health professional license to a new sponsoring facility is 100 Dhs.

Change of professional title

If the healthcare professional has gained extra qualification or experience that qualifies him/her for another title, he/she can apply for change of title application, for example specialist to consultant or registered nurse to school nurse.

  • The sponsoring facility should enter the e-licensing system with their username and password.
  • Choose e-licensing tab, then ‘Health Professional’ licensing.
  • Enter the license number, choose ‘Change of Professional Title’ icon and submit the application.
  • Recent passport size photograph (white background)
  • Educational qualifications
  • Experience certificates
  • Privileges for the past three years
  • Primary source verification (Dataflow) report
  • Official logbook for the past 2 years. For surgeons (including Obstetrics & Gynecology) and dentist specialists.
  • Transcript or residency programs. May be required for evaluating the qualification
  • The fees are divided to:
  • Dataflow fees click here
  • Exam fees depends on the exam type. For details click here
  • The change in title application fee is 100 Dhs.
CATEGORY Physician’s License Nursing License Pharmacy License Clinical Support License
COST (AED) 2600 300 Pharmacist: 300

Pharmacy Tech: 150

300
PENALTIES PER MONTH 625 50 Pharmacist: 50

Pharmacy Tech: 37

50

Cancelation of license

If the HAAD licensed healthcare professional no longer wishes to practice in the Emirate of Abu Dhabi, the sponsoring healthcare facility should cancel his/her license

  • The fees are divided to:
  • Dataflow fees click here
  • Exam fees depends on the exam type. For details click here
  • The change in title application fee is 100 Dhs.

How to apply for cancelation of license?

  • The sponsoring facility should enter e-licensing system with their username and password.
  • Choose e-licensing tab, then ‘Health Professional’ licensing.
  • Enter the license number, choose cancellation icon and submit the application.

One of the below:

  • Cancellation of Residence Visa
  • Cancellation of Labour Card
  • Resignation Letter signed by the Authorized Signatory + copy of Authorized Signatory stamped by the Ministry of Justice
  • Official Request from the Sponsoring Facility + copy of Authorized Signatory stamped by the Ministry of Justice

Report of handed over Controlled / Narcotic Drugs from the Applicant to another in charge Pharmacist. For pharmacist in-charge if the report is not available, letter from authorized signatory stating unavailability of Controlled / Narcotic Drugs in the pharmacy and approved signature of the old facility by the Ministry of Justice.

The cancelation application fee is 100 Dhs.

Re-registration

Required when a Healthcare professional wishes to re-obtain his/her HAAD license to work in the Emirate of Abu Dhabi

  • The new sponsoring facility has to enter e-licensing system using their username and password.
  • Choose e-licensing tab, and Health Professional licensing from drop down list.
  • In the footnote a statement “For Re-registration and Transfer to Another Facility, Please Click Here”
  • Enter the health professional license number, choose re-registration icon, attach the documents and submit application.
  • Recent passport size photograph (white background)
  • Valid Passport copy
  • Experience certificates
  • Registration(s) or license(s) from the country where the updated experience(s) was obtained
  • Certificate(s) of Good Standing. From the regulatory authority issuing the license(s) for the updated experience(s)
  • Staff Data clearance form (Security clearance form)
  • Nomination letter
  • Malpractice insurance for healthcare professional
  • Primary source verification (Data Flow Report)
CATEGORY Physician’s License Nursing License Pharmacy License Clinical Support License
COST (AED) 2600 300 Pharmacist: 300

Pharmacy Tech: 150

300
PENALTIES PER MONTH 625 50 Pharmacist: 50

Pharmacy Tech: 37

50

Some applicants may be subjected to repeat HAAD examination, for example where 5 years have elapsed on an expired HAAD license

Examination questions

  • Computer- based testing (CBT)
  • Paper and Pencil
  • Oral Assessment
  • OSCE (Objective Structured Clinical Examination)
  • Computer- based testing (CBT): Multiple Choice Questions (MCQs)
  • Paper and Pencil: Multiple Choice Questions (MCQs)
  • Oral Assessment: Clinical case scenarios
  • OSCE (Objective Structured Clinical Examination)
  • Exam dates are announced on the HAAD website under Exam Schedule.
  • The applicant is granted a total of 3 attempts to pass the assessment across the Authorities (HAAD, DHA, and MOH).
  • After the third attempt, the applicant is not allowed to apply for a lower or equivalent title.
  • To apply for your second attempt, you will be required to submit a new application through Dataflow and once your application is approved, you can book for the next available exam.
  • To book an exam, please follow the following steps:
    • Login to the E-licensing system https://bpmweb.haad.ae/UserManagement/login.aspx
    • Click on “E-Licensing” and select “Examination”
    • Click on “Exam Scheduling”
    • Enter your application number and click Search. The available exams according to your specialty will be listed.
    • Click “the green” button
    • Pay the exam fees and print your Exam Ticket
  • To view your exam result, please follow the following steps:
  • Login to the E-licensing system https://bpmweb.haad.ae/UserManagement/login.aspx
  • Click on “E-Licensing” and select” Examination”
  • Click on “Exam Result”
  • Enter your application number and click on “Search” button

A 'PASS' score is valid for 5 years conditioned by the Health Professional Qualification Requirements (PQR). Please refer to Gap of Practice in the PQR.

  • Computer- based testing (CBT)
    • 100-120 MCQs: 2 Hours
    • 150 MCQs: 3 hours
    • Oral Assessment: 30-45 minutes
    • OSCE: 30-45 minutes

No distribution curve OR pass limits is kept for the number of passing. Computer- based testing (CBT) exam score is computed by the total number of correct answers over the total number of questions. Oral Assessment/ Practical/OSCE exam score is the average combination of examiners scores

The number of corrected questions required to ‘PASS’ the exam is NOT communicated to the candidates.

Questions are written by Subject Matter Experts (SMEs) within the same field

No. Exam overall results are reported as ‘PASS’ or ‘FAIL’ within 3 working days.

Exam book references are available on the HAAD website for all Written Assessment. Please refer to the latest editions for the recommended references

For security reasons, exam questions and answers will not be available for review by the applicant.

There is no assurance that the same questions will appear again. The questions for each exam are different, but the content that is being tested on is the same.

There are no set limits to retake the exam; candidates can sit the next available exam.

Candidates can print or re-print their Exam Tickets from the e-Licensing system. Please log into your application https://bpmweb.haad.ae/UserManagement/login.aspx or approach HAAD Customer Service Counters.

A list of all HAAD Authorized Testing Centers is available on the HAAD website under Examination.

Once you schedule your test, you will receive a confirmation email within 24-72 hours that includes directions. In case the confirmation email is not sent, please contact Pearson VUE to get directions via phone (UAE: 04 453 5380 between 08:30 and 17:00 UAE time, Saturday to Thursday, excluding Fridays and UAE holidays) or Email: haadcustomerservices@pearson.com.

To view all available test dates, please http://www.pearsonvue.com/haad/

Following your pre-booking with HAAD, Pearson VUE will send you an email within 24 to 72 hours with your username and temporary password to access your Pearson VUE web account.

You will receive a confirmation email once you complete your booking. The email will include details about the exam date, exam time, exam location and required documents for exam admission.

You will receive a new confirmation email once you complete your booking. The email will include updated details about the exam date, exam time, exam location and required documents for exam admission.

  • Select your testing program from the test taker services portion of the Pearson VUE website
  • Select “My Account”
  • Click on “I forgot my username” or “I forgot my password”
  • Follow the instructions on screen
  • If you encounter any difficulties, please contact Pearson VUE to get directions via phone (UAE: 04 453 5380 between 08:30 and 17:00 UAE time, Saturday to Thursday, excluding Fridays and UAE holidays) or Email: haadcustomerservices@pearson.com.
  • Please bring two (2) forms of original, valid identification (passport or other government/official identification such as driving license, employment governmental ID)
    • First ID must have your photo and signature
    • Second ID must have your photo
  • Please refer to your Exam Ticket for more information regarding admission-required documents.
  • You should arrive at least 15 minutes prior to your exam scheduled time. Please take traffic and other possible delays into consideration when planning your trip to the test center.
  • If you arrive late (15 minutes or more), your admission to the test center will be at the test center’s discretion. If you are refused admission, payments for the exam and delivery fees are non-refundable nor transferable to another exam date.
  • Following pre-booking with HAAD, Pearson VUE will send you an email with your username and temporary password to access your Pearson VUE web account. Please note:
    • The email will be sent to the email address you have provided at the time of registration with HAAD.
    • You are not required to create an account with Pearson VUE manually as this will be created on your behalf. Once you have been authorized by HAAD, you will receive another email with the details of your authorization.
    • Use your username and temporary password to login to the Pearson VUE website: http://www.pearsonvue.com/haad/ in order to schedule your exam. You will receive a confirmation email once you complete your booking with Pearson VUE.

Please refer to Exam Type on the HAAD website for information regarding the type of exam delivered through Pearson Vue https://www.haad.ae/haad/tabid/758/Default.aspx

No major computer skills are required to take the exam. A brief tutorial on how to proceed with your examination will be available for you before your start your exam.

Tanseeq Program

All residency training programs coordinated through TANSEEQ are fully accredited by the Arab Board of Medical Specializations which is an internationally recognized certification. Some of the Abu Dhabi residency programs are also in the process of attaining ACGME-I accreditation, the international arm of the American residency accreditation organization.

HAAD does not have direct involvement with resident contracting, salaries, benefits, or other recruitment/employment related issues. As such, operational issues regarding contracting fall under the umbrella of the individual hospital administrations.

The length of the program is determined by the Arab Board and is depending on the specialty of training. This information can be found on their web page at http://arab-board.org/en. Most programs are between 4-5 years in duration.

Supporting documents will not be screened until received electronically through the official on-line application form. However, The Tanseeq eligibility criteria apply to all applicants and should be considered carefully prior to application.

Graduates will be awarded the certificate of Arab Board Health Specialization upon passing the final Arab Board examinations by the Arab Board of Health Specializations.

If changing specialties, you are required to apply to TANSEEQ and will undergo the same process as all other TANSEEQ applicants. If matched, you will commence residency in your new specialty as a first year resident.

If it is a minor difference only (one or two letter difference) then you are not required to submit a name change document. However our team will review this issue on a case to case basis. If there is a total name change, you must attach an official name change document.

You must have this translated at a legal translation office. We only accept certificates in Arabic or English.

The graduation year is your final year of medical school (as indicated in your transcript) which may be different from the year you receive your certificate.

No. A UAE Valid Residency Visa (IQAMA) is required at time of TANSEEQ application. There are no exceptions made.

No. Non UAE National applicants must have successfully completed medical school within five years of the current Tanseeq cycle. In other words, the last academic year at Medical school (Excluding Internship) should be within five years of the current Tanseeq cycle.

No. All applicants must successfully complete their medical internship by August 31st of each year.

Yes. However, please note all applicants must satisfy the criteria set for the program prior to application irrespective of their employment status.

Yes. The residency entrance examination is different from the HAAD medical practitioner examination. All applicants are required to pass the residency entrance examination.

Yes, you are still required to fill a new TANSEEQ application; however, payment may be waived if no additional verification is required.

No. Applicants are not required to submit authenticated copies of documents. Photocopies of required documents will suffice. Dataflow will verify all the supporting documents.

This form is a CID related form, therefore, you are advised to complete the form to your best ability

A certificate of good standing is a document of evidence that the doctor is fit to practice and has not been subject to disciplinary orders or criminal proceedings. It is usually issued from licensing authorities. This is required for applicants who have ever held a medical license anywhere in the world.

Applicants who have met eligibility criteria and who have been approved for interview by the relevant program directors will be contacted by HAAD with instructions on how to book interviews online. Once booked, interview times/dates cannot be changed.

Only eligible applicants and those approved by program directors will be allowed to book interviews.

Interviews are an opportunity for the applicant to know more about the facility and program they are interested in. It is also a chance for the program directors to determine if the applicants are suitable and meet selection criteria as set for their programs. Interview content can range from questions regarding medical knowledge to questions pertaining to applicant character. You may find some helpful tips on interview preparation by clicking on the following link:
http://www.nrmp.org/

Interviews are an opportunity for the applicant to know more about the facility and program they are interested in. It is also a chance for the program directors to determine if the applicants are suitable and meet selection criteria as set for their programs. Interview content can range from questions regarding medical knowledge to questions pertaining to applicant character. You may find some helpful tips on interview preparation by clicking on the following link:

All matched residents will be issued a resident/medical practitioner license. This is different from the traditional medical practitioner license and cannot be used outside residency training.

No. This license is only issued for medical residents and will not be valid upon leaving/completing residency training.

No, if matched to residency, you will be contacted by HAAD to initiate steps towards change of license to medical resident.

You do not need a good standing certificate since you are already licensed under HAAD. However, if you hold other licenses (outside of HAAD) you must provide good standing certificates for those licenses.

All applicants, program directors, and teaching facilities will be informed of final resident allocations. This list will also be published on the HAAD website.

New license registration

  • Submit your application through the verification company called Dataflow
  • Attach all the required documents and submit your application
  • An email confirming the application completeness and requesting dataflow fees will be sent to you
  • Pay Dataflow fees by credit card or by attending the HAAD customer service counter 16
  • Dataflow will provide you with a link to the HAAD e-licensing system, and send you a username & password via the email registered in the initial application.
  • The Health Professional licensing section will review the application and forward it to either exam or direct licensure (if the applicant is exempted from HAAD exam)
  • Sponsoring facility will be required at this stage; in order to forward your file to the security clearance (CID).
  • After positive feedback from security clearance, the application will be forwarded to facility licensing for review,
  • Malpractice Insurance Protection certificate to be uploaded by sponsoring facility. Following payment of the license fee, the license will be issued and forwarded to applicant via courier (EMPOST

The documents required are detailed in the HAAD application; in general they include the following:

  • Recent passport size photograph
  • Valid Passport copy
  • Educational qualifications
  • Experience certificates
  • A valid and current Health Professional license issued by the regulatory body
  • Certificate(s) of Good Standing from the relevant regulatory authority
  • Applicant Declaration Form completed and signed by the applicant
  • Staff Data clearance form (provided in the application)
  • Nomination letter (for facility sponsored applicants)
  • For more information please visit the following link https://www.haad.ae/haad/tabid/1055/Default.aspx

The fees are divided as follows:

  • Dataflow fees click here
  • Exam fees: dependent on the exam type - for details click here
  • License fees:
    • Physicians / dentists: 2600 Dhs
    • Allied health professionals: 300 Dhs
    • Pharmacy technicians: 150 Dhs
    • Nurses / midwives: 300 Dhs

The application process is completed electronically; there is an international test center provider (Pearson VUE) for the following professions:

  • Medical practitioner
  • General practitioner dentist
  • Registered nurse
  • School nurse
  • Practical nurse
  • Specialty nurse
  • Pharmacist
  • Pharmacy Technician
  • Dental nurse
  • Medical imaging technician or technologist
  • Medical laboratory technician or technologist
  • Physiotherapist

Other professions have to attend in person for the exam

License renewal

  • The sponsoring healthcare facility (HCF) enters thee-licensing system using the sponsoring HCF username and password
  • The HCF selects the e-licensing tab, and then Health professional licensing from the drop-down list
  • Insert the applicant license number,
  • Choose renewal icon
  • Attach the required documents
  • Submit the application

*Please note that the applicant is required to fulfill any documents/exams required by health professional licensing prior to renewal.

* If the applicant is more than 60 years old, he/she will be required by law to complete a fitness test.

How can I renew my HAAD license?

  • Passport and Visa – (should be valid).
  • Continuous Medical Education (required hours).
  • 1 Photograph white background. (optional)
  • Dataflow verification report.
  • Malpractice Insurance.
CATEGORY Physicians License Nursing License Pharmacy License Clinical Support License
COST FOR 1 YEAR (AED) 850 200 Pharmacist: 200

Pharmacy Tech: 100

200
COST FOR 2 YEARS (AED) 1600 300 Pharmacist: 300

Pharmacy Tech: 100

300
PENALTIES PER MONTH 625 50 Pharmacist: 50

Pharmacy Tech: 37

50

If the applicant fails to renew the license for more than six months from the expiry date, the license will be cancelled by law, but the 6 months fine will appear in the re-registration application.

Re-issuance of license

You can apply for re-issuance of licenses in the following cases:

  • Changes in the personal information (example name or nationality)
  • Misplaced or lost the valid health professional license
  • The sponsoring facility should enter e-licensing system with their user name and password.
  • Choose e-licensing tab, then Health Professional licensing.
  • Enter the license number
  • Choose 'license re-issuance' icon
  • Submit the application.
  • In case of changes in personal information; supporting documents should be uploaded.
  • Personal photo (white background)

The fee for the license re-issuance is 100 Dhs.

Good standing certificate

Option 1

  • The sponsoring facility should enter the e-licensing system with their username and password.
  • Choose e-licensing tab, then Health Professional licensing.
  • Enter the license number
  • Choose the ‘Good Standing Certificate’ icon
  • Submit the application.

Option 2

  • The applicant should register in the e-licensing system as a new user
  • The e-licensing system will provide the applicant with a username and password
  • The applicant will enter the username and password in the e-licensing system
  • Choose the e-licensing tab, then Health Professional licensing.
  • Enter the license number
  • Choose ‘Good Standing Certificate’ icon
  • Submit the application.
  • Public Sector employees who joined SEHA before 2008 need the Approval Sheet (if available)
  • Photo (with white background)

The fee for the Good Standing Certificate is 100 Dhs.

Hospital services

Surgeons who require to use operating theatre facilities will apply for hospital services. This is required for all surgeons working in clinics and health centers.

  • The sponsoring facility should enter the e-licensing system with their username and password.
  • Choose e-licensing tab, then ‘Health Professional’ licensing.
  • Enter the license number
  • Choose ‘Hospital Services’ icon
  • Attach required documents
  • Submit the application.
  • Letter from Follow-up Facility approved to do operations. It should mention the name of the follow-up physician (signed by the follow-up physician and authorized signatory of the facility).
  • Copy of the approved signature of Follow-up Facility by the Ministry of Justice.
  • Copy of Malpractice Insurance.
  • Declaration of availability from the applicant.
  • Logbook for the past year

The hospital has to have specialist or consultant in the same specialty as the requesting healthcare professional, as follows

Requestor Follow up physician
Specialist Consultant only
Consultant Specialist or Consultant

Each surgeon is allowed to have two hospital service requests per year.

The fee for hospital service request application is 100 Dhs.

Pharmacy internship training program

This program is the pre-stage before getting a license for the profession of Pharmacist ONLY. The completion of an internship program will qualify the pharmacist to sit for the Health Authority examination.

Pharmacists who have not completed internship requirements (graduates of UAE universities) and pharmacists who have not completed the required years of experience for licensure (graduates of foreign universities) are eligible to apply for the HAAD Pharmacy Internship Program

All pharmacy internship programs are conducted within HAAD approved facilities for internship training ONLY; click here to access this list of facilities.

The documents vary depending on the applicant status; the required documents and special conditions are available in the PharmacyInternship Program page

No , All pharmacy internship applicants must download the application form from website and submit it with the required documents to pharmacist.internship@haad.ae

Facilities who are interested in becoming an approved training site for the pharmacist internship program are encouraged to contact us. Please email us at pharmacist.internship@haad.ae (Write in the email subject field “Add new pharmacy - #Facility license number / pharmacy name”)

Applications that are complete and meet the Pharmacy Internship Program criteria will be approved for;

  • Graduates of universities within the UAE; 6 months internship
  • Foreign New Graduate; 2 year internship (no previous experience)
  • Foreign Completion Experience; (depend on previous experience period)

The pharmacy training application is free of charge.

Continuing Mdical Education questions

Continuing Medical Education (CME) refers to a specific form of continuing education (CE) that helps those in the medical field maintain competence and learn about new and developing areas of their field. It is designed to enhance health professionals’ knowledge and skills, which will result in better health services provided.

Continuing Education (CE) is designed to enhance health professionals’ preference, which will be reflected in better patient care, or public services or health system. It also helps health professionals to maintain a high level of professional competence.

Continuing Professional Development (CPD) is ongoing systematic maintenance and growth of the knowledge and skills required for a health professional to remain competent in his/her occupation for the benefit of that particular profession. As an example please find below a list of competencies:

  • Communication: communication is increasingly recognized as a necessary element of all efforts to improve health. Health communication can contribute to all aspects of disease prevention, health promotion, and medical care. It is also relevant in a number of contexts of our lives as individuals, patients, members of families and communities.
  • Collaboration / Team Building: This is the skill to consult effectively with the healthcare team. It requires interdisciplinary team building skills.
  • Management / Leadership / Quality Issues: This requires skills in leadership, management of time, limited Resources, quality issues and risk management.
  • Strategic Plans: Healthcare professionals should acquire the skills to develop, implement and monitor strategies that will improve the health of the community by both comprehensive prevention and therapeutic research and planning the delivery of car

Continuing medical education: Refers to a specific form of continuing education (CE) that helps health professionals maintain competence and learn about new and developing areas of their field. These activities may take place as live events, written publications, online programs, audio, video, or other electronic media. Content for these programs is developed, reviewed, and delivered by faculty who are experts in their individual clinical areas. Similar to the process used in academic journals, any potentially conflicting financial relationships for faculty members must be both disclosed and resolved in a meaningful way.

Continuing professional development (CPD): is the means by which members of professional associations maintain, improve and broaden their knowledge and skills and develop the personal qualities required in their professional lives.

CPD is defined as the holistic commitment to structured skills enhancement and personal or professional competence.

CPD can also be defined as the conscious updating of professional knowledge and the improvement of professional competence throughout a person's working life. It is a commitment to being professional, keeping up to date and continuously seeking to improve. It is the key to optimizing a person's career opportunities.

The minimum requirement will enable health professionals to stay abreast of the knowledge and developments in their areas of practice, including the introduction of new treatments and technology.

Health Authority of Abu Dhabi (HAAD) believes that all health professionals have a professional obligation to maintain, develop and expand their knowledge throughout their careers. This belief was reinforced in meetings with physicians, dentists, nurses and pharmacists in Abu Dhabi Emirate who supported the implementation of CE minimum requirements for health professionals.

No, CE has already been introduced internationally by many health professional organizations throughout the world for health professionals. However, Health Authority of Abu Dhabi (HAAD) has one of the most innovative international systems and standards to maintain competence and licensure amongst many healthcare workers

Continuing education (CE) is purposed to improve health professional performance in his/her practice, and thus enhance the care that patients receive. Beside the benefits of acquiring new knowledge / skills, participating in CE:

  • Helps you to identify your individual learning needs and plan where you require additional knowledge and skills
  • Means you have taken responsibility for life-long learning, development and career advancement
  • Supports the basic principles and obligations of your chosen profession
  • Demonstrates to patients, peers and the public that you are taking appropriate steps to maintain and increase your level of competence

The HAAD CME program enables health professionals to keep abreast of the developments in their specialties, and helps them to provide high standards of care to the community. HAAD requires health professionals to participate in accredited CME/CPD activities and submit evidence of participation for Licensure renewal.

Renewal

Yes, you can renew your license for one year only, but in next renewal cycle, you will submit the missing hours from the previous year plus the required CME hours for that year.

Fulfilling the minimum requirements for CME credit hours will be one of the important criteria considered when:

Re-validating the license for renewal

Activities under Category 1 comprise formal learning opportunities provided by recognized educational institutions or professional bodies, which are accredited by HAAD or any other recognized body. These activities are structured and generally entitle the participants to claim 1 credit hour for every hour of educational activity. Activities within Category 2 are essentially of a self-learning nature, and should be beneficial to the practice. Many of the activities that fall within Category 2 may be less structured from the viewpoint of learning than those in Category 1. Activities in Category 2 would (in general) entitle the participant to claim 1 category 2 credit hour for every hour of participation.

All accredited CME/CPD activities would have a credit value assigned to them and indicated clearly in the certificates of attendance. Participation in programs organized by accredited institutions abroad could be considered for recognition by HAAD.

It depends on the type of activity. Often when you attend continuing education (CE) events, you will be given a certificate of attendance that clearly indicates the number of credits and the accrediting body. Sometimes you will get a receipt if you have paid to attend an activity or you might have a program that is distributed to you. Your employer may also track your attendance at CE and provide you with an annual transcript of attendance.

Keep all these documents and file them (according to which category the credits belong) in your CE Portfolio. Also make a note of them on your continuing education (CE) Log Sheet. That is where you can record your participation in all activities, such as undertaking research, preparing literature review, reading journals and texts, etc.

Many local providers of continuing education (CE) (including the HAAD) will attempt to provide a wide variety of CE activities; however it is not always possible to meet specific needs, given such a diverse population of thousands of health professionals.

If you have a specific learning need, we would recommend that you search for a topic that is of particular interest to you (which would be eligible for credits in Category 2) and then share that knowledge with others through a series of accredited lectures or workshops (eligible for category 1 credits).

We encourage you to discuss this with your administration and determine how you can work together to start a continuing education (CE) program, within your organization. Even though your facility is small, you could present interesting or difficult cases that could be discussed in multi-disciplinary rounds. Even two rounds per month (assuming they meet the standards for accreditation) would help to meet your minimum requirement for participation. Attending (or researching and presenting rounds) along with journal reading (there are many free journals available through the Internet) would be a good way to fulfill your total CE requirement.

Sites such as Medscape (www.medscape.com ) make recognized (accredited) CE available to participants following a free registration process.

It is possible that you reach and exceed the total hours required within 1 year cycle. However, you still need to engage in appropriate CME/CPD activities every year during the balance period in the 1 or 2 year cycle, and show evidence of it when requested. The goal of HAAD Program is maintenance of professional competence through continuing education that covers the whole year, therefore it is recommended that for a 2 year period the CME/CPD hours must be distributed to cover the 2 years cycle. Collecting credit hours is only an indicator but not it's the primary aim which is to continually update Health Professionals’ knowledge and skills

Yes – let's say for example you want to give a 60-minute lecture on "Optimal Patient Care in Minimally Invasive Surgery". You would earn 2 credit hours from Category 1 (accredited).

Once you have developed the presentation (based on the learning needs of your audience and using specific learning objectives), you could submit it for accreditation by HAAD. Assuming the event was accredited for 1 credit hour, you would earn 2 credit hours as the faculty member providing the one hour lecture.

Speakers may be awarded two (2) HAAD Category 1 credit hours for each credit hour they present at an accredited, live activity with a maximum of 10 credits per year

Speakers may not claim simultaneous credit as participants in sessions at which they present; however, they may claim participant credit for other sessions they attend at an accredited live activity.

Credit hours may only be claimed once for repeated presentations.

HAAD will allow the viewing of a taped, accredited CME event to be counted in Category1 (Accredited Group Learning Activities), provided it is viewed in a moderated group setting. The moderator is responsible for the following:

  • Previewing the program.
  • Verbally defining the learning objectives of the program for the attendees.
  • Preparing appropriate questions for discussion.
  • Conducting a formal Question and Answer period following the viewing.
  • Ensuring that a written evaluation is completed by the participants.
  • Reviewing the evaluations to assist in quality improvement and planning future CME/CPD activities.

Completion of accredited Online CME: Medscape (www.medscape.com) is an accredited CME provider in accordance with the standards established by the Accreditation Council for CME (ACCME). If a health professional successfully completes an online Medscape activity, a Letter of Completion which indicates the maximum number of CME hours allowed for this activity will be accessible online to the participant.

The number of hours indicated in the “Letter of Completion” will be accepted by HAAD and may be counted in Category 2 (Self-Learning and Professional Development Activities) Letters of Completion (CE Tracker) must be printed and filed in the health professional's CME portfolio, to substantiate his/her claim of completion.

Health Professionals The maximum number of CME hours allowed for this activity How these hours are counted or
(claimed)
Physicians Dentists Maximum of 30 hours out of 50 per year A maximum of 5 hours will be counted as category 1 and 25 hours as Category 2
Nurses Maximum of 12 hours out of 20 per year A maximum of 2 hours will be counted as category 1 and 10 hours as Category 2
Pharmacists Maximum of 12 hours out of 20 per year A maximum of 2 hours will be counted as category 1 and 10 hours as Category 2

Other online activities such as literature and information searches (MEDLINE®) remain in Category 2 and a maximum of 25 hours may be claimed in this section.

Operative procedures relayed live to a group of practitioners do not qualify to be registered as CME/CPD. However, segments that are planned and presented as practical components of a learning activity could be considered for registration, provided the organizer gives information on the learning objectives, content area and how the observers are to be guided during the demonstration to ensure that the event becomes a learning experience

  • All healthcare professionals, regardless of their area of practice in all health facilities are mandated to undertake BLS & ILS (Basic and Immediate Life Support) courses. Credit hours designated to this course are not counted towards the CME/CPD minimum requirements
  • Staff members who provide direct care and services and other staff identified by the hospital to directly communicate with the referred or ICU patients are annually trained in Basic Life Support, International Trauma Life Support and Advanced Cardiac Life Support ( BLS, ITLS & ACLS), Pediatric Life Support, Pediatric Advanced Life Support, and Advanced Trauma Life Support (PLS or PALS, and ATLS) certification according to the direct care provided
  • Staff members are recertified every two years

Everyone will start from a different perspective – CE is a very personal journey – and you are best qualified to assess your own learning needs as well as your individual learning style. However, the following questions might be a good place to start:

  • Is the activity essential or important to my professional practice?
  • Is the activity related to a career aspiration that I have?
  • Is the activity accredited (a minimum requirement exists for each professional group related to accredited CE)
  • What learning materials and methods do I find most useful? Lectures – workshops -books, etc.? Do I prefer to learn alone or in groups where I exchange information?
  • Is this activity within my resources – time, budget, etc.? If not, is there another way that I can access this information?
  • Does this appear to be a quality activity? Are the organizers experienced as providers of CE? Is the location easily accessible?
  • Does this represent “new learning” for me that is clearly related to my profession and my specialty – that will provide me with original ideas that I can incorporate into my practice with a goal of improving patient care?

Gap of practice

All healthcare professionals are asked to submit 50 hours / year in a gap of practice case

Gap of practice is when you are out of practice (in your specific filed) for more than two years.

  • You need to count a number of required hours
  • Start to collect these hours by attending events and visiting some websites
  • Visit the CME/CPD office at the HAAD building to submit a hard copy of all certificates and CE tracker, pulse print out the comment you received from HPL section regarding your last date of experience and gap of practice.
  • CME/ CPD officer will check all documents and prepare a completion paper mentioning that you covered your gap.
  • Scan and attach the CME Gap of practice verification sheet into your online application under the attachments tab
  • - Check last day of experience
  • - First two years is exempted
  • - Count number of months after the two exempted years
  • - Multiply number of months preceding the current date by 4.5 hours
  • - From the total number 50% of the total hours will be category one and the other 50% of hours can be either category one or category two

You cannot obtain a license to practice if you fail to complete the required hours.

There are many acceptable CE accreditation systems throughout the region and the world and HA-AD recognizes many of these systems as “equivalent”. That is, participants in CE accredited by one of these recognized bodies can count the CE for Category 1 credit hours, just as they would if they had attended a HA-AD-accredited event. (Check our website » Accreditation » Accreditation Equivalency)

  • For Category 1 events, you can visit our website:
  • www.haad.ae/cme
  • www.abudhabicme.com
  • Call healthcare organization (e.g. hospitals) to learn about the activities they are offering in their establishment.
  • For Category 2, check websites that provide CME such as:
  • www.medscape.com

Accreditation

  • You need to send a company profile to CME/CPD officers
  • After CME/CPD section approve your case, you will contact IT to give you access (password and user name)
  • Enter the system, complete the application online and attach all the required documents
  • The application will be reviewed by CME technical and scientific reviewers
  • If your request is approved you will receive an approval letter

This policy exists to ensure that Continuing Medical Education (CME) activities accredited by Health Authority – Abu Dhabi (HAAD) fulfill certain criteria, thus fostering a standard of excellence for continuing education and continuing professional development.

  • All activities* to be accredited by HAAD must be submitted for approval in advance, with the information received no less than six weeks prior to the activity being held.
  • Information must be submitted on a CME Accreditation Application form and be accompanied by any relevant supporting documentation. A contact person must be clearly identified for all communication related to accreditation of the activity. Details on sending the completed CME Accreditation Application form to HAAD are included at the end of the form.
  • In order to gain HAAD accreditation, all activities must meet the following criteria:
Criteria Description
TIME Activities must be no less than 60 minutes in duration
NEED Activities must meet an identified learning need(s) amongst those likely to participate (i.e., the target audience)
PLANNING Activities must be planned and developed in such a way to maximize input from those in the field of expertise and those from the target audience
ACCESS Activities must be advertised well in advance and encourage widespread participation amongst the target audience
PURPOSE Activities must have a specifically defined purpose including learning objectives, which are clearly identified and communicated
PARTICIPANT INVOLVEMENT Activities must allocate no less than 25% of the total time for interactive learning (e.g., audience participation, questions and answers, etc.)
ASSESSMENT AND CONTINUOUS IMPROVEMENT Activities must have a comprehensive evaluation on format, venue, content, relevance, speaker(s), contribution to learning, etc. The evaluation must be tabulated and the results used to improve future activities
DOCUMENTATION Activities must have a formalized method of documenting and tracking participant attendance so that confirmation can be provided to participants
SPONSORSHIP Activities with sponsorship or financial assistance (e.g., industry funding) must be managed (i.e., content, format, choice of speakers, etc.) by a planning body of professionals from the field of expertise and from the target audience. Advertising of the sponsor’s specific products on written materials associated with the activity is not permitted.
  • Those activities that fulfill the criteria will be accredited as follows: 1 HAAD credit for each hour of activity. HAAD will inform the contact person of the approved credit allocation no less than one week prior to the activity.
  • Should credits not be awarded, HAAD will specifically outline to the contact person, the reason an activity is not eligible for accreditation (i.e., which criteria are not fulfilled). If the contact person can demonstrate steps to rectify the situation so that an activity will meet the criteria in advance of being held, accreditation may be possible.
  • Where reciprocal arrangements have been established, activities that have already received accreditation by a body recognized by HAAD (e.g., Royal College of Physicians and Surgeons of Canada) will automatically receive HAAD recognitio

Institutions and organizations possessing the essential expertise to function as CME/CPD providers, after accreditation by HAAD or by recognized bodies that have assessed the quality of the activity according to generally accepted standards and count the CE for Category 1 credit hours.

Participation in CME/CPD activities is open to all interested health professionals. Organizers will provide information about accredited programs by distribution of flyers, brochures, advertisements on websites, or through circulars. For any updated information regarding registration procedure, re-scheduling, venue and other relevant details, health professionals should contact event organizers directly via their contact details provided in the activity advertisement.

Look for accredited activities – those which have the recognition of a legitimate body that has assessed the scientific contents and the quality of the activity according to generally accepted standards. Please refer to HAAD website and abudhabicme.com to find out the list of activities from which you can choose to attend that are relevant to your area of practice. You can also register in abudhabicme.com to subscribe and you will receive the announcement of the upcoming activities via your registered e-mail.

During Hajj or Umra many people come from different parts of the world and gather in one holy location. Due to large groups and crowding together of pilgrims, and close proximity to each other, germs can easily be spread and this can result in infectious disease being passed from one person to many people in a group. Other health problems can also occur such as food poisoning, heat illness and even sunstroke.

It is important to take preventative health measures:

  • Before Hajj or Umra
  • During Hajj or Umra
  • After Hajj or Umra

Young children below 12 years, pregnant women, older adults aged 65 years and above and people with weak immune system and / or chronic health conditions such as cancer, heart disease, diabetes, lung disease, kidney disease, and liver disease, are advised to postpone Hajj or Umra for this year. They are more likely to develop severe infection for MERS-Cov coronavirus, if exposed to the virus.

  • Visit the doctor at least 1 month before travelling to review your health status and to assess the potential risks posed by making the pilgrimage journey.
  • Take any required medications (based on the doctor’s advice).
  • Take the required vaccines 2 weeks prior to your travelling date to ensure its effectiveness in providing immunity and allow for the maximum protection against disease (see details below).
  • Ensure you obtain a valid stamped vaccine certificate from the healthcare facility where you took the vaccines.
  • Prepare a first aid kit that includes sterile gauze pads, adhesive tape, antiseptic wipes and hand sanitizer.
  • The Quadruple Meningococcal Vaccine (ACYW135): mandatory as per Saudi Arabia law to protect you against meningitis. Hajj and Umra pilgrims should show evidence of vaccination to receive entry permit. There are two types of the vaccine:
    • Meningococcal conjugate vaccine: To be given to people below 55 years. People who get vaccinated with this vaccine need to be revaccinated every 5 years.
    • Meningococcal polysaccharide vaccine: To be given to people aged 55 years and above. People who get vaccinated with this vaccine need to be revaccinated every 3 years.
  • Seasonal Influenza Vaccine: highly recommended to protect you against seasonal influenza
    • Seasonal Influenza vaccine should be taken once every year.
  • Pneumococcal Vaccine: recommended to protect you against pneumococcal diseases. It is recommended to be taken by adults aged 65 years and above and younger adults with specific health conditions or chronic diseases (ask your doctor).
  • Wash your hands thoroughly with soap and water or gel disinfectants (hand sanitizer), especially after coughing or sneezing, using of toilets, and before and after handling and preparation of foods.
  • Follow healthy habits such as having healthy nutritious food, doing regular physical exercise, and getting enough sleep and rest as possible.
  • Ensure the cleanliness of your accommodation.
  • Put all waste in a garbage bag and throw it in the trash bin.
  • Don’t share personal hygiene products or implements such as toothbrushes, razors or prayer mats.
  • If you develop fever and cough (severe enough to interfere with usual daily activities)
    • Report to the medical staff accompanying the group or visit nearest medical center.
    • Take precautions when coughing or sneezing by covering your nose and mouth using a tissue, and wash your hands thoroughly after coughing or sneezing.
    • Avoid attending crowded places as much as possible to avoid infecting people.
  • Cover your nose and mouth with a tissue when you cough or sneeze and discard the tissue in the in the trash bin.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wear a facemask in crowded areas, replace it as per the instructions of the manufacture and wash hands after removal.
  • Wash fruits and vegetables thoroughly before eating.
  • Avoid undercooked meat or food prepared under unsanitary conditions.
  • Store cooked and perishable food in the refrigerator and do not leave them at room temperature for more than 2 hours.
  • Check the expiration dates on canned or wrapped food and discard if expired.
  • How to avoid heat illness such as heat exhaustion and sunstroke during Hajj or Umra?
  • Drink plenty of water and fluids to replace lost sweat.
  • Avoid direct exposure to the sun and use umbrellas to shade yourself.
  • Check your urine color to self-assess hydration. Urine should be light colored, dark color means you need to drink more fluids.
  • Check yourself and your companions for the warning signs of heat illness including dizziness, dry mouth, cramps, tiredness, headaches or nausea.
  • Drink plenty of water and fluids to replace lost sweat.
  • Avoid direct exposure to the sun and use umbrellas to shade yourself.
  • Check your urine color to self-assess hydration. Urine should be light colored, dark color means you need to drink more fluids.
  • Check yourself and your companions for the warning signs of heat illness including dizziness, dry mouth, cramps, tiredness, headaches or nausea.
  • Ensure taking enough rest and drinking plenty of fluids.
  • If you develop fever and cough (severe enough to interfere with usual daily activities) during the two week after your return:
    • Seek medical attention
    • Cover your mouth and nose with a tissue when coughing or sneezing and wash your hands regularly.
    • Avoid close contacts with others to avoid infecting them.
  • Middle East Respiratory Syndrome-Coronavirus (MERS-CoV) is a respiratory illness that causes mild to severe symptoms.
  • Coronavirus, which causes Middle East Respiratory Syndrome, is a new virus and not yet known much about its characteristics and ways of transmission.
  • Symptoms include fever, cough, and shortness of breath.
  • No available vaccine for coronavirus. It is important to take preventative health measures related to respiratory illnesses.
  • Recent studies have found strains of coronavirus in some of the camels that match human strains. It is advisable to avoid close contact with animals especially camels and camel products (unpasteurized milk, urine or undercooked meat) and avoid visiting farms as a precaution against coronavirus.
  • Zika virus disease is caused by a virus transmitted primarily by Aedes mosquitoes.
  • Zika is primarily transmitted through the bite of infected Aedes mosquitoes. It also can be transmitted from a pregnant mother to her baby during pregnancy or at around time of birth. The virus could be transmitted also through sexual contact.
  • People with Zika virus disease can have symptoms including mild fever, skin rash, conjunctivitis, joint pain and swelling, and muscle pain.
  • These symptoms normally last for 2-7 days.
  • Currently there is no vaccine to prevent Zika virus infections or specific medicine for treatment.
  • Zika virus complications might include fetal death, or a baby born with neurological disorder or brain abnormality or a small head (microphaly).
  • Anyone who lives in or travels to an area where Zika virus is found and has not already been infected with Zika virus can get it from mosquito bites.
  • Zika viruses cases and outbreaks mainly occurred in Central and South Americans countries. The list of infected countries is regularly updated based on emergence of new cases. To know the updated list of countries and territories with Active Zika Virus Transmission, check this link http://www.moh.gov.sa/en/ccc/publichealthalerts/pages/countries.aspx.
  • Protection against mosquito bites is a key measure to prevent Zika virus infection.

Birth Certificate Issuance FAQs

Yes, the Committee needs to review the transaction and decide on the conversion because the transaction involves a change in the religious identity of one or both parents.

The name will be translated according to the parent’s preference provided an application form is completed and signed by the parent and, if necessary, a legally attested translation of the name is required.

The Birth Certificate will be issued according to the medical zone/jurisdiction to which the medical entity/establishment reports.

Acronyms or abbreviations in a name will never be counted for; names will be approved the way they are exactly written in the Family Book.

A letter from the relevant embassy indicating the parent’s name and nationality is required along with NOC to issue a Birth Certificate.

The mother will be asked to present all the required documents including the Family Book, the dependents’ ID Cards, passports and Dependency / Custody ruling or decision. If the father is dead, the father’s Death Certificate or a Family Book will be required.

Yes, they are entitled to a Birth Certificate if they (Father, mother, the person him/herself) provide their representatives with a power of attorney along with a duplicate of the passport duly attested from the UAE embassy in their country and UAE Ministry of Foreign Affairs.

UAE Nationals’ names will be approved based on the Family Book

Expatriates’ names will be approved based on the passport.

From UAE ID Cards and, if necessary, a legal translation of the names will be required.

No, an invalid passport or ID card is not reliable; besides, a valid residency visa is a key condition to issue a Birth Certificate.

A valid residency visa is a key condition to issue a Birth Certificate. Therefore, the concerned parent needs to renew his/her residency visa or to present a proof of its validity.

No Birth Certificate can be issued unless the original ID card or a receipt of an application to issue / renew the ID card is presented in accordance with the Executive Council circular.

Persons with 1st up to 4th degree of kinship or persons holding a special power of attorney to issue a Birth Certificate from the corresponding embassy or the Judicial Department (Notary Public) can apply for or receive the Birth Certificate.

(Non-UAE National) after obtaining the approval of the General Directorate of Naturalization and Residency and the New-Born Committee.

The parents’ given names will be taken from the first page of their passport and their sure names from the last page for some Asian Nationalities.

A letter from the General Directorate of Naturalization and Residency indicating the amended wife’s name will be presented along with the wife’s consent to renounce her original nationality.

The resident will be required to renew his/her residency visa and contact HAAD.

Applicants must amend their status and then contact HAAD; besides, a valid residency visa is a must to issue a Birth Certificate.

Electronic Sick Leave attestation FAQs

Yes, based on HAAD’s laws and the Medical Responsibility stipulated in the Federal law No. 10 of Year 2008, Doctor’s stamp and signature are mandatory.

Long term e-sick leave attestation procedure as following:-

  • The electronic system displays the lower period of the sick leave
  • The physician has to decide the appropriate sick leave period based on the case concerned, and supportive clinical evidence.
  • Upon completion of online submission, the system displays a message that the e-sick leave is under review.
  • Physician prints the e-sick leave attestation request and provide to patient. This request is issued to inform the concerned HR section that the sick leave is subject to review and attestation by HAAD Medical Committee.
  • Sick leaves shall be reviewed by Medical Committee, whose members are expert consultant professionals in various specialties. Please note that; the Medical Committee members reserve the right to reduce the granted sick leave period.
  • Upon completion of the Medical Committee decision, the treating physician receives notification concerning the sick leave status (approved or rejected, or requires further clarifications)
  • The patient will receive SMS informing him/her to collect the attested e- sick leave from the concerned hospital or clinic.
  • The e- sick leave will be rejected if it does not match with the Medical Committee Section regulations and standard.

Short term e- sick leave certificates are auto approved through the e sick leave system; hence, no need for the Medical Committee approval. However, if the cumulative periods of the short term sick leaves exceed 21 days per annum for the same patient; any new short term e-sick leave certificate shall be referred to HAAD Medical Committee for attestation.

The period required for long term sick leave attestation is around 7 days or less; Provided that the sick Leave attestation request shall be given to patients in order to inform the concerned Human Resources department that he/she was granted a sick leave and it is subject for review and attestation by HAAD Medical Committee.

Yes, General practitioner acting within the area of expertise, scope of practice and privileges is authorized to issue a sick leave more than seven days for few known cases e.g., chicken pox and hepatitis A. (Evidence that the case under consideration warrants long term sick leave standard which is based on international guidelines and approved by the Medical Committee; otherwise the transactions should be subject to the Medical committee standard.

Yes, but health care professionals should confine to principal diagnosis. The other diagnoses should be mentioned in the remarks area. HCPs can attach a detailed Medical report, it must include the significant information that support the period of sick leave, particularly if the patient's case necessitates a greater period of sick leave more than that specified in HAAD Evidence Based Sick Leave Period Standard.

Sick leave certificate should be printed with diagnosis in most of the cases with the exception of few diseases which shouldn’t be mentioned from ethical professional perspective to ensure Patient’s information’s security such as but not limited to: Acquired Immune Deficiency Syndrome Hysterectomy, mastectomy and resection of the prostate. However physician will have two options for printing; Print with diagnosis and print without diagnoses. Hence, the physician can choose the option print without diagnoses as per patient's request.

Except for the following cases:

    Diseases that affect the work performance e.g. Drivers who are suffering from weak vision; Medical reports requested by the employer e.g. fitness for work. Authorities' official requests. However, Human Resources Departments have the right to request patient’s diagnoses to ensure employees’ and work process safety. The Medical Committee members shall view all the sick leave information through the e-sick leave attestation system whether the e- sick leave printed with or without diagnoses.
p>If the diagnosis is not available in Health Authority Evidence based sick leave period standard, the physicians have to choose the word other; provided that the diagnosis should be mentioned at the remarks area or to attach a detailed medical report when required.

No, according to HAADs’ approved regulations the employee should collect the signed and stamped sick leave certificate from the treating physician. The concerned employee should submit the attested e- sick leave certificate to the Human Resources department directly without delay.

Yes, the admission period is calculated as a sick leave, this is in addition to the period of sick leave granted to the patient after discharge from the hospital.

According to the approved Medical Committee rules and regulations, the sick leave certificate should be issued on the date of discharge from the hospital.

This capability cannot be provided to the facilities due to confidentiality and security issues. However, this capability is granted to Medical Committee members and the concerned Medical Committee employees to implement the audit plan ensure compliance with the approved sick leave regulations & standard and to verify any violations that may happen during electronic sick leave attestation.

Based on HAADs approved rules and regulations, physicians are not allowed to issue back dated sick leaves.

Yes, the patient can be granted sick leave starting from the second day of consultation, if the doctor’s consultation conducted in the evening after working hours.

Physician can issue an acknowledgment certificate stating that, the patient has attended the hospital for treatment or investigations (e.g. time of hospital attendance and time he/she left the hospital should be registered; or according to the period needed for investigation.

However, if the investigation requires hospital stay for long time or if the patient came from remote area, he/she may be granted one day sick leave.

No, but the pregnant lady should be granted the appropriate period of sick leave, if she is suffering from any illness or symptoms that may affect her health condition or her fetus health. Provided that the physician should mention the required justification for the sick leave period or attach any supporting documents e.g. significant investigation results otherwise the sick leave period shall be reduced or rejected

Health authority-Abu Dhabi announced that the e- sick leave attestation system became mandatory effective from the first of March 2012. Therefore, all health care facilities in the Emirate of Abu Dhabi must issue both short and long term sick leaves through the electronic system. In case of repeated noncompliance with the use of the e- sick leave system, the concerned doctor shall be subject to interrogation.

Yes, since the electronic sick leave attestation system will provide Health Authority Abu Dhabi with accurate, timely and comprehensive information that will help to inform future strategies to improve healthcare services in line with Abu Dhabi Government wise vision.

No, attendant leaves are not issued through e-sick leave system. However, the request of attendant sick leave attestation can be submitted manually to the medical committee whereas the responsibility of the Medical Committees in this case is solely to determine if the patient deserves an attendant or not only. Other issues shall be determined by the employers after the Medical Committee approval.

The HCP should click on the “forgot your password” icon, hence the password will be sent immediately to his/her email.

The e-sick leave system is continuously and randomly monitored to control all users’ breach. Hence, if the physician committed any violation or misuse, the following corrective actions shall be taken:

  • The Medical Committee Section Head shall send an e mail to the concerned doctor to inform about the nature of the reported violation and to request complete adherence to HAAD’S rules and regulations.
  • In case of continuous e-sick leave system violation the doctor shall be called for official meeting where his statement will be recoded in a minutes of meeting.
  • The meeting minutes shall be signed by the respective Doctor.
  • Finally, in case of persistent breaches and non-adherence to HAAD rules; a letter will be addressed to Clinical Review and Investigation Section along with the minutes of meeting and a copy of the sick leave records issued by the concerned Doctor to take the required disciplinary action.

Yes, Doctors working in various facilities or seconded to work in any facility for a limited time should have a unique username relevant to each facility. The unique username shall ensure proper auditing of the e-sick leave system

  • If the incident is reported by the employer, Human resources department has to send an official request along with the concerned employee’s UAE ID card to HAAD Medical Committee to verify the Authenticity of the certificate.
  • Proper communication will be conducted between the Medical committee team and the concerned doctor.
  • The Medical Committee Section shall review the respective employee sick leave records on the e sick leave system.
  • A response letter with the final outcomes shall be sent to the Employer to take the proper action.
  • Fraud certificates discovered by Medical Committee Section are directed to HAAD Legal department to take the proper legal action.

For registration with the e-sick leave system, please follow the below link and submit the request. https://bpmweb.haad.ae/usermanagement/login.aspx

The attestation of the e- sick leave certificate is free of charge.

Remarks:

For clarification about e-sick leaves or electronic sick leave attestation please call toll free No.: 800 555.

For more information about electronic sick leave attestation please visit the following electronic address: www.haad.ae

General questions

Any one residing or working in the Emirate of Abu Dhabi and his/her visa is issued from the Emirate of Abu Dhabi

"According to the health insurance law, the employer shall undertake to provide health insurance coverage for all his employees/ workers and their family members including the wife and 3 children under 18 yeas of age. Every sponsor shall undertake to provide health coverage for those sponsored by him who are covered by the employers"

When the Visa is cancelled, transferred or the member leaves the country, the health insurance plan will be cancelled accordingly

you should report your complaint to the Customer Service Centre (CSC) in HAAD with all the supporting documents and the required fees. CSC will report the complaint immediately to the responsible personnel in HAAD.

As per the health insurance law 23/2005 and its bylaw the father should issue a health insurance for the 4th kid from any from the authorized health insurance companies

Basic Product Policies – for individuals with monthly salaries under AED 5000 or under AED 4000 plus housing allowance.

Basic Product Policies – for individuals with monthly salaries under AED 5000 or under AED 4000 plus housing allowance.

Enhanced Policy – for all other individuals. These policies will include additional benefits over the basic product schedule of benefits and as per the agreement between the insured, and the Authorized Health Insurance Provider

Emergency Policies – for all visitors to the Emirate of Abu Dhabi and non-resident children sponsored by

their fathers or mothers, provided they show proof that they are not permanently residing in the county. The premium will be set according to the duration of the visit and in consideration of the prices in the market"

  • from any of the authorized health insurance companies available on HAAD website.
  • An updated list of authorized insurance providers will be published periodically by HAAD
  • In the basic product network
  • In case of emergency, people can use the card outside of Abu Dhabi within limitations
  • The annual limit of Basic Product Policy is AED 250,000

Please refer to schedule No. (1) of the health isurnace law 23/2005 and its by-law

The policy is valid for 1 year and shall to be renewed annually

This depends on the terms and conditions of the contract between both parties.

"Basic Health Insurance Policy:

01. Low-income people (workers / employees)

The cost of the basic health insurance policy for this category is determined by the following:

a. Age group up to 40 years old:

• Insurance premium = the employer /sponsor will bear the cost of the health insurance policy by 100%

B. Age group above 40 years old:

• Insurance Premium = Optional participation up to a maximum of 50% (worker / employee) to be agreed upon between the employer and the worker / employee.

02. Dependents of an expatriates residents who are covered by the employer's health insurance (family) (wife + 3 children under 18):

Insurance premium = Employee shall bear 50% of the policy cost

0.3 Dependents of an expatriates residents who are covered by individual's health insurance (father / mother / fourth son / .......):

Insurance premium = The sponsor pays 100% of the policy cost

However, domestic labor sponsored by national are exckuded from the above

As for the enhanced document, the cost will be according to the insurance company's underwriting"

The health insurance should be issued from one of the authorized health insurance companies in the Emirate of Abu Dhabi available on HAAD website

The employer can ask for the group policy loss ratio only but not for a specific individual

For fines the policy holder can settle at the health insurance company by paying the full fine (300/ per employee/per month). The policy holder can appeal at HAAD and his appeal will be transferred to AD Judicial department . For The family of the employee, the sponsor can pay an appeal fees of 100 at the insurance company in order to settle

No, only people that have visa issued from the Emirate of Abu Dhabi should get a health insurance from one of the authorized health insurance companies in Abu Dhabi

Yes, he/ she should buy an authorized health insurance policy from any of the authorized health insurance companies available on HAAD website

The customer can file an appeal with the supporting documents at the Grievances & Appeals Department at the Health System Financing Division, pay AED of 2000. The appeal will be revied and an official letter will be sent to the company with the result/ decision

Any health insurance product should not be less than Basic product ,and should be approved by HAAD

The obligation of an employer and Sponsor to subscribe to the Health Insurance Scheme for an employee or a sponsored person shall commence after seven working days following the arrival of date on which the medical examination card is obtained.

  • Valid passport copy
  • Valid visa (a proof of residency)
  • all correspondences with the employer (letters, emails, etc….)
  • Details about the sponsor/ employer (contact details, Name of the Manager, location of the company, etc….)
  • copy of trade license
  • copy of the health insurance card
  • copy of the Emirates ID
  • labor contract
  • complaint fees receipt

The dispute settlement procedures between the insured and an authorized health company under the latter's system have been exhausted. However if the customer was not satisfied with the health insurance company's feedback, he/ she can file an official complaint in Customer Service Centre at HAAD in Abu Dhabi or Al Ain enclosing all the supporting documents and the health insurance company's feedback and pay ther complaint fees. Taking into consideration that as complainant shall be entitled to request for a feedback within 30 days of the complainant request of details of any action or investigation taken by the complaints unit.

"To file a complaint, the dispute settlement between the insured and the authorized health insurance company under the latter's system have been exhusted and the complaint shall be as follows:

  • made in writing in the prescribed form and signed by the complainant
  • be accompanied by prescribed fees
  • enclose all relevant documentation in support of the cmplaint
  • include all particulars of the complainant's claim
  • be either in English or Arabic Language

Authorization

"Kindly visit the below link for all the requirements: https://bpmweb.haad.ae/usermanagement/login.aspx?Home=1 "

"Insurance Providers must submit their insurance products online for review and approval https://bpmweb.haad.ae/usermanagement/login.aspx?Home=1 "

There is no fee for for validating the health insurance products at present.

Thiqa

Please contact DAMAN for the required documentation. However, you may need the original passport, original family book, emirates ID and photo

Yes, but you should provide them with a birth certificate

  • ACCU CARE MEDICAL CENTER
  • AL AHLI HOSPITAL COMPANY - WLL
  • AL AIN HOSPITAL
  • AL AIN LIFE HOME HEALTH CARE
  • AL DHAFRA FAMILY MEDICINE CENTER
  • Al Faqa HealthCare Center
  • AL FORSAN FOR MEDICAL SERVICES
  • Al Hayer HealthCare Center
  • AL HILAL PRIVATE NURSING & MEDICAL SERVICES
  • AL HILI HEALTHCARE CENTER
  • AL ITQAN HOME HEALTH CARE CENTER
  • Al Khatim HealthCare Center
  • Al Khazna HealthCare Center
  • Al Maqam HealthCare Center
  • AL MAQTAA HEALTHCARE CENTER
  • AL MUWEIJI HEALTHCARE CENTER
  • Al Niyadat HealthCare Center
  • AL NOOR MEDICAL COMPANY - AL NOOR HOSPITAL
  • AL NOOR MEDICAL COMPANY - AL NOOR HOSPITAL - L L C - BRANCH
  • Al Quaa HealthCare Center
  • Al Remah HealthCare Center
  • AL REYADA MEDICAL CENTRE
  • AL SAFWA HEALTHCARE L.L.C.
  • AL SAMHA HEALTHCARE CENTER
  • AL SHAHAMA HEALTHCARE CENTER
  • AL SHUEIB HEALTHCARE CENTER
  • AL WASFHA HOME HEALTH CARE
  • Al Yahar HealthCare Center
  • ALNOOR MEDICAL COMPANY - AL NOOR HOSPITAL - LLC BRANCH
  • ANGAL HOME HEALTH CARE L.L.C
  • Arab Euro Home Nursing Services LLC
  • BAGHDAD CONSULTANT MEDICAL CENTRE FOR PHYSIOTHERAPY AND REHABILITATION
  • BANGKOK HOME HEALTH CARE SERVICES
  • EST BAYTI HOME HEALTHCARE L.L.C
  • BERLIN HEALTH CONSULTANCY CARE &
  • CURE HEALTH SERVICES CLAVELAND HOME HEALTH CARE L.L.C
  • DELMA HOSPITAL
  • DMETCO HOME HEALTH CARE LLC
  • DR. KHALID ALJAMAL MEDICAL CENTER
  • EMIRATES CONFIDENTY HOME HEALTH CARE
  • EMIRATES FRENCH HOSPITAL L.L.C
  • EMIRATES HOME CARE L.L.C
  • EMIRATES NATIONAL HEALTH SERVICES
  • FLORENC HEALTH CARE SERVICES CENTER L.L.C.
  • GENTLE CARE HOME HEALTH CARE
  • GHIATHY HOSPITAL
  • HEALTHPLUS WOMENS HEALTH CENTER L LC
  • HEALTHWAY MEDICAL CENTRE
  • HOME HEALTH MEDICAL CENTRE L.L.C
  • HORIZON HEALTHCARE SERVICES .
  • INFINITY HOME CARE
  • ISLAND HOME HEALTH CARE
  • KHALIFA A HEALTHCARE CENTER
  • L L H FOR HEALTHCARE MANAGMENT L.L.C.
  • LIWA HOSPITAL LLH HOSPITAL L.L.C
  • MANZIL HEALTH CARE SERVICES L.L.C
  • MARFA HOSPITAL
  • MERCIFUL HANDS HOME HEALTH CARE
  • MEZYAD HEALTHCARE CENTER
  • MUBAZARAH HOME HEALTH CARE CENTRE
  • N M C SPECIALTY HOSPITAL - LLC
  • NATIONAL EMIRATES FOR MEDICAL SERVICES
  • NEXT CARE NURSING &
  • HEALTH CARE NMC DAY SURGERY CENTRE L.L.C
  • OASIS HOSPITAL
  • PRINCE MEDICAL CENTRE ONE DAY SURGERY
  • PYRAMIDS HEALTH SERVICES
  • REJUVENATE HEALTH SERVICES
  • EST Safe Care Health Services LLC
  • SAMA AL AIN HOME HEALTH CARE CENTRE.LLC
  • SENIOR FOR HOME CARE CENTER
  • SHEIKH KHALIFA MEDICAL CITY
  • SHIFA AL EMARAT HOME HEALTH CARE
  • SILA HOSPITAL SPECIALIZED MEDICAL CARE HOSPITAL
  • STEP HOME HEALTH CARE CENTRE
  • SWEIHAN HEALTCARE CENTER
  • TAWAM HOSPITAL
  • THE AMERICAN SURGECENTER
  • THE HEALTH MEDICAL SERVICES L.L.C
  • TULIP HEALTH CARE CENTER
  • VENECIA HOME NURSING AND REHABILITATION L.L.C.
  • WE CARE HOME HEALTH CENTER
  • Zakher HealthCare Center

Please refer to "HAAD standard for Thiqa List of Preventive Interventions" standard available on our website

Thiqa card holder have the right to dispense the medications from any Pharmacy. However you need to pay 50% in private healthcare providers

As a thiqa member, you can utilise your benefits at all participating healthcare providers mentioned in your thiqa network provider directory. Daman has established contracts with more than 1600 medical facilities.

Thiqa members may submit reimbursement claims in the case of emergency medical services only. For all non-emergency medical services covered under the schedule of benefits, thiqa members are requested to use their thiqa card to utilise healthcare benefits. Reimbursement of claims should be filed at thiqa branches within 60days of occurrence. The supporting documents that need to be submitted: copy of a valid thiqa card, copy of a personal ID card (e.g. driving license), original dated invoices, original medical report/discharge report signed by the treating doctor and a detailed medical report from the emergency room. In the event that your medical reports are in a language other than English or Arabic, you will need to have them translated at the time of claim submission.

Thiqa members may submit reimbursement claims in the case of emergency medical services only. For all non-emergency medical services covered under the schedule of benefits, thiqa members are requested to use their thiqa card to utilise healthcare benefits. Reimbursement of claims should be filed at thiqa branches within 60days of occurrence. The supporting documents that need to be submitted: copy of a valid thiqa card, copy of a personal ID card (e.g. driving license), original dated invoices, original medical report/discharge report signed by the treating doctor and a detailed medical report from the emergency room. In the event that your medical reports are in a language other than English or Arabic, you will need to have them translated at the time of claim submission.

Aounak

Please approach the Medical Committee Department at HAAD. They will decide if the client is eligible or not

Yes, you can renew the card before it expires, however, you should contact DAMAN for further details

Aounak card can be renewed at DAMAN if the insured was eligible for it. The network is SEHA facilities and the benefits include 250,000 annual limit.

Aounak card is for orphans and special needs residing in the Emirate of Abu Dhabi.

GPPB

The Providers apply for Basic Product by submitting an application on his original facility's letter head with all the required documents. These required documents can be obtained by the Health System Financing Department at HAAD

  • Completed and signed enrolment request (template available in the HSF Dept.).
  • Providing the following legal documents
    • Copy of valid HAAD facility license.
    • Copy of valid Trade license.
    • Notarized Power of Attorney (POA) from the owner(s) of the facility, in case the Contract/Agreement is not to be signed by him, stating clearly that the signatory person who will sign on behalf of the provider is authorized to sign Contracts / Agreements on behalf of the provider.
    • A Notarized Specimen of Signature / Passport Copy of the person signing the request and will be signing the contract with Daman.
    • Account details signed & stamped by authorized signatory compatible with Contract authorized signatory on the letter head of the company as following
      • Beneficiary Name.
      • Beneficiary Account number.
      • Bank name.
      • Branch name.
      • Emirate.
      • Country.
      • Swift / IBAN Code.
    • Copy of the coding certification, if certified.
    • If not certified, a letter to declare that the facility, is not coding certified on the enrollment date. Hence acknowledge that you accept the reimbursement rates as set in related circulars and the Mandatory Tariff and associated Claims and Adjudication Rules in effect on the date on which the service is rendered (using attached template).

The Prices are fixed and are non negociable.

When a Provider got an approval for Basic Product by HAAD, The Health Authority will send an email & Fax to DAMAN to confirm their approval for Abu Dhabi Plan, then the Provider visits DAMAN Health Insurance Company and DAMAN informs the Provider which date or when to start accepting patient for Abu Dhabi Plan.

Generic Medicine

Generic medicine has the same degree of pharmacological safety, quality and performance characteristics and impact on patients as brand-name drug equivalents. Generic medicine is considered “biologically equivalent” to its brand-name counterparts, and works in provides the same clinical benefits to patient.

DoH strives to enhance the sustainability of the healthcare sector and ensures members of the community have continuous access to the highest quality of healthcare services. In doing this, DoH encourages the use of generic medicine in order to attain its long-term objectives, such as increasing sector outcomes and prioritising patient safety.

On the other hand, DoH seeks to explore new horizons for the pharmaceutical industry in the country.

Several countries have successfully pursued the same path, replacing brand-name medicine with generic medicine. For example, 80% of medicine available in Germany and 78% of medicine available in the United Kingdom are generic.

No, the active ingredients of both types of medicines are the same and approved by regulators. Generic medicine is the "bioequivalent" of brand-named drugs, which means they both provide the same result.

All types of generic medicines available in the UAE are first examined by the Ministry of Health and Prevention, establishing the safety and effectiveness of the medication. The Ministry of Health and Prevention follows stringent drug licensing policies and procedures for generic medicines prior to launching them in the market. This ensures that pharmaceutical companies adhere to the highest standards of manufacturing including: using the same active ingredients in the same concentration as brand-name medicine, ensuring consistency and accuracy of instructions for dosage administration and ensuring that they are equivalent in quality to their brand-name counterparts. DoH continuously regulates the pharmaceutical products available in the market to ensure their quality and effectiveness, and provides a platform for the public to submit complaints wherein the Department will provide practical solutions.

The reference price is the cost for insurance coverage. It is pre-approved by DoH as per clear guiding mechanisms that take into account the different prices of the generic medicines, giving the patient complete freedom in choosing the drug brand of their preference.

Yes, DoH provides a comprehensive list of reference prices on its website that the public may refer to in order to check the prices of the medicine available. Please visit the following link for the list: www.haad.ae/HAAD/LinkClick.aspx?fileticket=7fmdM-0ZgzY%3d&tabid=1502

Yes, DoH provides a comprehensive list of reference prices on its website that the public may refer to in order to check the prices of the medicine available. Please visit the following link for the list: http://www.haad.ae/HAAD/LinkClick.aspx?fileticket=7fmdM-0ZgzY%3d&tabid=1502

The Department of Health - Abu Dhabi continuously ensures the long-term sustainability of the healthcare sector by developing policies for sector governance, in order to maintain high standards of efficiency and quality of services. Generic medicine has the same impact on patients as brand-name drugs, and at a lower cost. The Department has taken the steps to apply this procedure to all health insurance entities, where the reference pricing will be available for each type of medicine for insurance coverage policy implementation. Should a patient prefer to use a different brand name drug as opposed to the generic medicine, said patient will be responsible for paying the difference between the reference price and the preferred medication.

Yes, the cost of the generic medicine is fully covered by Thiqa Insurance.

The preliminary stage of implementing the generic medicine mechanism will begin September 1st, 2018.

Yes, if you would like to obtain the brand name medicine, it will be your responsibility to cover the difference in cost, considering the numerous types of generic medicines available that are covered, free of charge, based on the prescription provided by the attending doctor.

The generic medicine mechanism does not overturn the compulsory insurance card-holder ratio. Patients will continue to cover the agreed-upon amount as established in their insurance coverage policy. This mechanism applies to the renewal of insurance documents, insurance companies and contract holders according to the regulations and conditions set out in Circular No. 27/2018.

No, patients do not incur any additional costs if the cost of the medication they prefer is equal to or less than the reference price.

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