The renewal application is submitted by logging into the "TAMM" website using digital ID, and then entering the electronic services page of the Department of Health - Abu Dhabi for facility licensing.

Login to the "TAMM" website using digital ID. Enter the electronic services page of the Department of Health - Abu Dhabi for facility licensing.

Then enter into the outcome section and print the license.

"The ""Add Specialty / Family / Service"" application is submitted by logging into the ""TAMM"" website using digital ID, then entering the electronic services page of the Department of Health - Abu Dhabi for facility licensing, and then entering the amendment, and accordingly, the ""Add Specialty / Family / Service"" application can be selected."

If you face any difficulties, please send an email to technical support at the Department of Health - Abu Dhabi: support@doh.gov.ae

"Login to the “TAMM” website using digital ID. Enter the electronic services page of the Department of Health - Abu Dhabi for facility licensing.

Then enter in the application number and check application status. You can also send an email to the health facilities licensing department, stating the details of the request: HFLD@doh.gov.ae"

Application for renewal is submitted by logging into the “TAMM” website using digital ID, then entering the electronic services page of the Department of Health - Abu Dhabi for facility licensing, and then entering the renewal application page.

Please contact the health facilities licensing department via email at HFLD@doh.gov.ae
Or contact numbers 03-7165089 or 03-7165091

Please contact the Abu Dhabi Government Portal at 800555

Clinical privileging is the process by which healthcare facilities authorize healthcare professionals to perform specific clinical procedures or services based on their credentials, experience, and demonstrated competence. This process ensures that patients receive quality care from qualified healthcare professionals.

• Physicians
• Dentists
• Advanced practitioner professionals (APP). Examples are Nurse practitioner, registered midwife, and Physician Assistant.
• Pharmacists who provide direct patient intervention such as vaccine administration and PCR testing.
• Paramedics with advanced training.

The clinical privileging committee or a similar organizational structure is responsible for granting, reviewing, and modifying the clinical privileges of healthcare professionals. Healthcare providers are responsible for adopting a governance mechanism that oversees and manages the clinical privileges of their healthcare professionals. The clinical privileging system must be consistent with the requirements of the DoH Standard for Clinical Privileging of Healthcare Workforce and Clinical Services.

Currently, the DOH grants permission to the following healthcare professionals to practice specific services:

• Dentists: dental implantology clinical services.
• Pharmacist: vaccine administration and PCR testing.
• Healthcare Professionals who wish to practice beyond their scope of practice

DOH may restrict healthcare professionals from performing certain clinical procedures or services in situations where patient safety is compromised. DoH also sets the standards for clinical privileges management in the emirate of Abu Dhabi.

No, DoH granted permission for dental implant procedures, non-surgical cosmetic procedures (NSCP), or others, must be further managed by the healthcare provider through the internal Clinical Privileging Committee (or similar system).

The Clinical Privileging Committee should comprise of representatives of the profession with appropriate and relevant levels of competencies, knowledge, experience, and skills relevant to the Healthcare Professional being privileged. It should also include members of related professions, the medical director, and non-physician members representing the Quality and Patient Safety services

The Clinical Privileging Committee's role ensures that healthcare professionals can perform within their scope of practice. They conduct these responsibilities through several tasks, such as:

• Manage the clinical privileges of healthcare professionals, based on their qualifications, skills, experience, and competence. In addition to the periodic clinical performance assessment outcomes. The clinical privileging management includes privilege delineation, modification, suspension, withdrawal, and renewal.
• Sets the clinical privilege criteria for each profession based on standards of care, best practices, and consensus among experts in the field while ensuring their alignment with the professional standards and UAE regulations.
• Review the healthcare professionals’ clinical performance and make decisions about their clinical privileges status, the need for supervision, the commencement of the Focus Professional Practice Evaluation (FPPE) process, and the frequency of the Ongoing Professional Practice Evaluation (OPPE) process.

It is a tool to evaluate the healthcare professional’s clinical practice against the temporarily granted clinical procedures and services. Its outcomes reflect the healthcare professional’s competency on the granted privileges, thus determining the Clinical Privileging Committee's final decision on the temporary privileges’ status.
For further information, see Appendix 3 in the Standard for Clinical Privileging of Healthcare Workforce and Clinical Services.

It is a tool for evaluating the healthcare professional's clinical practice against the granted clinical privileges. It utilizes many tools, including peer reviews. Its outcomes reflect the healthcare professional's competency on the granted privileges, thus determining the Clinical Privileging Committee's final decision on the clinical privileges’ renewal.
For further information, see Appendix 4 in the Standard for Clinical Privileging of Healthcare Workforce and Clinical Services.

The healthcare provider may adopt a privileging system by collaborating with a third party to comply with the DoH standard.

Healthcare providers who operate multiple facilities where some healthcare professionals practice in more than one facility must assign the healthcare professionals with facility-based clinical privileges. The assigned clinical privileges must align with the unique practice settings in each facility.

This standard applies to part-time, seconded, and visiting physicians and those contracted to use the operating theatres.

Trainees do not need clinical privileges if the supervising physicians are privileged to practice the procedures they supervise.
Healthcare Providers must ensure that the Healthcare Professionals who supervise medical trainees are Privileged in all the clinical procedures and services they supervise.

Dentists who are interested in practicing Dental Implantology must apply to DOH- Health Workforce Licensing and Medical Education division for credentialing review and permission to practice via: hplicensing@doh.gov.ae 

The Dental implantology field consists of a wide range of procedures. The General dentist scope in dental implantology follows the same principle of case complexity that is illustrated in the Scope of Practice for General Dentist and Specialist Dentist in all fields of dentistry, particularly in prosthodontics and oral surgery. However, it is important to note that internal clinical privileges must always be granted based on the dentist's qualifications, knowledge, skills, experience, and competency.

The Dental implantology field consists of a wide range of procedures. The specialist dentist's scope in dental implantology ranges from supportive treatment as part of a multidisciplinary team to directly providing implant procedures (limited to those permitted by DoH to practice Dental implantology). Their implant-specific procedure must follow the same principle of the case extent and complexity illustrated in the Scope of Practice for General Dentist and Specialist Dentist ; however, it is essential to note that the internal clinical privileges must always be granted based on the dentist's qualification, knowledge, skills, experience, and competence.

Only Oral Surgeons, Oral and Maxillofacial Surgeons, and Periodontists may perform advanced and complex dental implant surgeries such as external sinus lift surgery and bone grafting. Implant-supported facial prostheses are restrictive to Oro-maxillofacial surgeons.

Only prosthodontists may perform advanced and complex restorative dental implant cases, such as full-mouth rehabilitation that includes occlusal modification, changes to the vertical dimension and position of teeth, and jaw relationships.

For Specialist Dentists: a postgraduate specialty training (or residency) program. The program must include implant-specific didactic and clinical components. Alternatively, an accredited postgraduate clinical training program in dental implantology.

For General Dentist: successful completion of an accredited postgraduate clinical training program in dental implantology.

The Healthcare provider is responsible for granting their dentists the clinical privileges for these procedures through the Clinical Privileging Committee (or a similar structure). The privileges must always be granted based on the dentist's qualifications, knowledge, training, skills, experience, and competency.

Note: The clinical privileges committee must:

• Define the prerequisites for each dental procedure/service.
• Verify the evidence of qualification, training, and experience that were provided by the healthcare professionals.
• Evaluate the healthcare professionals' competency before granting the requested clinical procedure.
• Review the healthcare professionals’ clinical performance through the Focus Professional Practice Evaluation (FPPE) process and the frequency of the Ongoing Professional Practice Evaluation (OPPE) process. Moreover, make an informed decision before affirming or renewing the clinical privileges of the Healthcare professional.
• Determine the level of autonomy in practice/level of supervision – if required

The general dentist's scope in endodontics ends when the dentist's clinical judgment identifies the case as requiring advanced endodontic care and refers the case to an endodontist. See Scope of Practice for General Dentist and Specialist Dentist Sub-clause 5.3

A General Dentist who is trained and competent may be privileged to place a simple crown over an implant. The Healthcare provider is responsible for granting dentists the clinical privilege to do so through the Clinical Privileging Committee (or a similar structure). However, it is essential to note that clinical privileges must always be granted based on the dentist's qualifications, knowledge, training, skills, experience, and competency.

Dentists who specialize in restorative dentistry practice within the General Dentist Scope of Practice and part of the scope of practice of endodontists, periodontists, and prosthodontists. The extent and level of complexity determined by the training program content. The Healthcare provider is responsible for granting the restorative dentists the expanded clinical privilege through the Clinical Privileging Committee (or a similar structure). However, it is essential to note that clinical privileges must always be granted based on the dentist's qualifications, knowledge, training, skills, experience, and competency.

The general dentist's scope in Prosthodontics is limited to simple prosthesis. In the field of prosthodontic, there are 3 prerequisites to define a simple case, which are:

• In a situation where the crown root ratio is within normal
• The physiologic soft tissue is within normal
• The occlusion is within normal.

Once the above situations are met; the simple case is defined as any case that does not require modification of the tissue surrounding the tooth/edentulous area, or alteration of the occlusion. However, it is worth mentioning that when taking in consideration the infinite number of clinical presentation of patients with prosthodontic needs, neither the number of teeth/missing teeth nor their relative locations within the arch are sufficient to determine the case complexity.

In the absence of a formal DOH Scope of practice document of any healthcare profession, the healthcare provider should outline in writing the roles and responsibilities to their healthcare workforce considering Abu Dhabi and UAE healthcare laws and regulations.

Anterior crowns and anterior veneers maybe performed by GP dentist if the case does not require modification of the surrounding tissue or alteration of occlusion but only when the case present no aesthetic demand. However, all cases with aesthetic demand must be refer to a prosthodontist (See Sub-clause 5.3.7. (e) in Scope of Practice for General Dentist and Specialist Dentist).

"For inquiries related to Dataflow, please visit:

Website: https://corp.dataflowgroup.com/faq/#/

Contact via email: se.abudhabi@dataflowgroup.com

Phone number: 0509556253

Visit the location: Abu Dhabi City - Sheikh Rashid Bin Saeed Street - Tawasul Centre for Businessmen Services, next to T&A Etisalat Building - Tasheel 39 and 40 Working hours: Monday to Friday from 8:00 am to 04:00 pm."

To find out about the requirements, please visit the following link: https://doh.gov.ae/en/pqr

"Register via the “TAMM” platform through the following link: https://www.tamm.abudhabi/tamm-centers-services/department-of-health.

• Register with ID number or UAE PASS.
• Choose the services of the Department of Health - Abu Dhabi and choose to apply for the issuance of a medical professional license.
• Complete the procedures required to upload documents for verification by the Data Flow Company.

After the verification of the documents is completed, the application will be transferred to the health licensing department and accordingly, all documents required in the application can be attached for review.
If the applicant meets the conditions set by the Department of Health - Abu Dhabi, they will be approved to enter the examination phase. "

"Please note that if the medical staff was licensed by the Department of Health - Abu Dhabi and their license was revoked and they are applying for a re-registration of the license at another facility or at the same facility due to the expiration of their current license, they must complete the following steps:

• Access the Dataflow website through the following link: www.dfdoh.com .
• Attach the client's previous data related to Data Flow and the UIN.

After completing the steps of checking the additional documents, your application will be transferred to the medical personnel licensing department for follow-up and to attach the required documents for review through the following link: https://www.tamm.abudhabi/

Please complete all the steps through the “TAMM” platform after registering the ID number and obtaining the UAE PASS."

Register via the “TAMM” platform through the following link: https://www.tamm.abudhabi/tamm-centers-services/department-of-health.

• Register with ID number or UAE PASS.
• Choose the services of the Department of Health - Abu Dhabi and choose to apply for the issuance of a medical professional license.
• Complete the procedures required to upload documents for verification by the Data Flow Company.

After the verification of the documents is completed, the application will be transferred to the health licensing department and accordingly, all documents required in the application can be attached for review.

If the applicant meets the conditions set by the Department of Health - Abu Dhabi, they will be approved to enter the examination phase.

Please follow the steps below to get your results:

• Login to the “TAMM” website through your computer or laptop (via Chrome browser)
• Click on the black dots near your photo
• Click on the health circle
• Click on ""Licenses for Health Professionals"" (blue square)
• Click on the link shown with your or your client's name (in blue colour)
• Find the application that begins with HPREG or HPACT
• Click on the three dots on the right side
• Click on ""View""
• Click on ""Additional Details"" and scroll to the bottom of the page
• Click on page 3 or 4 to get the result.

"Please follow the steps below to book a test online:

• Login to the “TAMM” website through your computer or laptop (via Chrome browser)
• Click on the black dots near your photo
• Click on the Department of Health - Abu Dhabi
• Click on ""Licenses for Health Professionals"" (blue box)
• Click on the link shown with your or your client's name (in blue colour)
• Find the transaction that begins with HPREG or HPACT
• Click on the three dots on the right side
• Click on PAY

Please follow the steps below to book the oral exam:

• Entering the “Tamm” website through your computer or laptop (via Chrome browser)
• Click on the black dots near your photo
• Click on the Department of Health - Abu Dhabi
• Click on ""Licenses for Health Professionals"" (blue box)
• Click on the link shown with your or your client's name (in blue colour)
• Click on ""Future Exam Bookings"" or the ""Exam Booking"" icon
• Select the appointment you wish to book
• Click on the three dots on the right side
• Click on PAY"

Contributing to its vision of a healthier Abu Dhabi, the Department of Health launched Muashir – Abu Dhabi Healthcare Quality Index in 2018. "Muashir" is a unique, comprehensive and reliable quality framework that evolved from the Jawda programme, which was first launched in 2014.

"Muashir" promotes sustainability, effectiveness of care, transparency, accountability, and the enhancement of patient experience. The development of the "Muashir" framework was based on innovation, patient centricity and engagement.

"Muashir" consists of multiple dimensions that were added since its establishment to cover the quality domains identified globally:

• Clinical Care Outcomes: Ensure patient safety and the effectiveness of the treatment provided to the patient while considering the complexity and patient volume seen by the hospital.
• Malpractice: Investigating medical errors to ensure patient rights are preserved while reducing medical errors
• Patient Happiness: Measuring the patient’s experience throughout their treatment journey by monitoring access to health services and patient satisfaction
• Correct Claims: Ensure that the services provided to the patients are properly documented and claimed
• Research & Innovation: Encourage health facilities to research and be innovative, in order to improve quality, patient safety, and patient experience
• Healthcare Regulations Assurance: Ensure patient safety and hospitals’ readiness to serve the patient within the best international standards
• Staff Happiness: Ensuring the happiness of the medical staff would allow them to provide higher quality medical services, resulting in better healthcare outcomes for the patient.
• Safe Workplace: Providing a safe environment for the patients, their attendants and medical staff
• Quality Assurance Certificate: Ensure patient safety by assuring the accuracy of quality data reported by the healthcare provider

Visit "Muashir" page to find out the "Muashir" ranking results for healthcare facilities: https://www.doh.gov.ae/en/programs-initiatives/muashir

The "Muashir" score report is published on a yearly basis.

If your facility is licensed for a particular service or provides this service, then the relevant KPI will be applicable to your facility.

Please follow the below steps to register user and get the service.

• Click on the link below: https://bpmweb.doh.gov.ae/usermanagement/MainPage.html
• Click on ""Register New User"".
• Fill the details, User Type “Facility Representative”
• Facility Type, “Your Facility Type”
• Enter username and password
• When clicking on ""Next"" button, the system will send OTP by email
• Enter the OTP
• Select ""Jawda Quality Monitoring""
• Attach the authorization letter
• Enter justification for access
• Click on “Request for E-service”

Once you complete the above activities, login and check your service status, it should read as ""Pending"".

Send username to support@doh.gov.ae to complete the necessary procedures.

Visit the link below for Jawda KPI:

https://www.doh.gov.ae/en/programs-initiatives/muashir/muashir-abudhabi
and for other Department of Health - Abu Dhabi standards: https://www.doh.gov.ae/resources/standards

Visit the link below for submission schedule: https://www.doh.gov.ae/en/programs-initiatives/muashir/muashir-abudhabi

If there are any changes or inquiries, you may email the quality team at Jawda@doh.gov.ae

You may email support@doh.gov.ae and jawda@doh.gov.ae

Kindly contact support@doh.gov.ae

A request for treatment abroad can be submitted through TAMM application, TAMM platform in the link below, or through one of TAMM service centers.

https://www.tamm.abudhabi/journeys/get-international-treatment/apply-for-ipc/

Documents required to apply for treatment abroad are:

• Medical report (not older than 3 months).
• A copy of the patient's passport.
• A copy of the patient's ID.

The patient is entitled to (2) official family escorts, provided that they fulfil the following conditions:

• The age of the official attendant should not be less than 18 years.
• The official attendant must be a UAE national. In case the official attendant is a non-citizen, the attendant needs to be a third degree relative.
• The official attendant should not have health problems that prevent them from taking care of the patient.
• If one or both parents are patients or one of their children is a patient, they are entitled to a maximum of (2) accompanied children under the age of six (the age is calculated from the date of the departure for treatment).
• In the case of more than one patient from the same family (father / mother / wives / children), (2) official attendants shall be allocated for the first patient and (1) official attendant for each additional patient.

Note: Attendants can be registered through the "TAMM" platform.

• Official escort: not less than 18 years.
• Official companion: not more than 6 years.

The time required for approval varies according to medical evaluation requirements and any additional requirements at accredited centres of excellence in Abu Dhabi or abroad.

Medical reports issued by government and private hospitals within the UAE are accepted.

It is possible to request a "To Whom It May Concern" certificate for the patient and/or the official escorts from assigned case coordinator or through the website in the link below, or TAMM application :

Request the certificate on TAMM

Sick leaves and medical reports issued abroad will be approved by the Department of Health - Abu Dhabi upon the patient's return. Sick leave can only be applied for a maximum period of one month.

A report on previous treatment can be obtained by contacting the medical evaluator or the case coordinator at the IPCC in the Department of Health - Abu Dhabi.

The official escort must be a UAE national. In case the official escort is a non-citizen, a relative up to the third degree is required.

The allowance card is sent through Emirates Post, sufficient time before travel.

If the patient wishes to advance, postpone or cancel the appointment, an "exception" request must be filled out and submitted through the "TAMM" application or the "TAMM" platform in the link below:
https://www.tamm.abudhabi/ar-AE/aspects-of-life/familycommunity/medicaltreatment/TreatmentAbroad/requesttoreschedulethetreatmentabroad

The patient can postpone the appointment maximum 2 times before completing the travel procedures and issuing tickets, this is determined by the center according to each case's situation and policies in place.

The patient has the right to switch companions after fulfilling the following conditions: The exchange request is submitted by the patient or the first official companion, mentioning the date of exchange and providing the identification papers of the new companion, along with a copy of the travel ticket.

Note: The initial approved treatment duration must have passed (it varies from patient to patient, usually 3 weeks).

Daily allowances are paid two weeks in advance to the confirmation of the patient and official attendant/s departure from the country. Subsequently, daily allowances will be transferred weekly as back payments starting from the third week.

If the patient wishes to submit a request to change the treatment destination, an "exception" request must be filled out and submitted through the "TAMM" application or the "TAMM" platform in the link below:
https://www.tamm.abudhabi/ar-AE/aspects-of-life/familycommunity/medicaltreatment/TreatmentAbroad/requesttoreschedulethetreatmentabroad

Official attendants must obtain international health insurance to cover emergency treatment abroad, prior to issuing travel tickets.

*This condition excludes holders of Thiqa 1. 

Documents required to apply for treatment abroad for patients who are foreign children of Emirati mothers are:

• A copy of the patient's passport + a copy of the residence permit.
•  A copy of the patient's ID.
•  Medical reports (not older than 3 months).
•  A copy of the patient's birth certificate.
•  A copy of the mother's identity card. 

Additional documents can be attached also, such as: 

• A copy of the mother's family book.
• A copy of the patient insurance card.  

Requests can be submitted through one of the "TAMM" service centres, the "TAMM application", or the "TAMM" platform in the link below:
https://www.tamm.abudhabi/journeys/get-international-treatment/apply-for-ipc/

For inquiries, please contact us through the following channels:
Tel: 02 4493333
WhatsApp: 02 4193399

We advise you to submit an official complaint to the health facility management by filling out the facility's complaints form or by contacting the employee responsible for receiving complaints, for the health facility management to take the necessary measures and ensure client satisfaction, in line with the standard no. 8.6 issued by the Department of Health - Abu Dhabi for managing complaints in health care facilities.

If submitted, please follow up with the relevant department in the facility.
In case the complaint is not answered, please contact 800555.

Please contact the technical support team through the following email: bpasupport@doh.gov.ae or the following numbers:
024193549
024193624
024193585

The Department of Health - Abu Dhabi call centre can be contacted at 800555.

The Abu Dhabi Health Services Company "SEHA" can be contacted at 80050

The Abu Dhabi Government call centre can be contacted at 800555

To book appointments and for general inquiries on "SEHA" facilities in Abu Dhabi, Al Ain and Al Dhafra, please contact the "SEHA" call centre at 80050 .

Please contact the "TAMM" team through the following email: contact@tamm.abudhabi and attach the technical problem and a copy of your ID.

Please visit the following link to fill out the complaint form electronically, attaching all the required documents:
https://bpmweb.doh.gov.ae/UserManagement/MainPage.html

If the required documents are not submitted, the complaint will not be taken into consideration by the Department of Health - Abu Dhabi. You can visit the website of the Department of Health - Abu Dhabi to view the service details through the link below:
https://www.doh.gov.ae/ar/Investigation-Request-for-Medical-Error

Please contact the technical support team at the Department of Health - Abu Dhabi through the following email: support@doh.gov.ae.

You can submit an application through the “TAMM” website for government services via the following link:
https://www.tamm.abudhabi/ar-AE/aspects-of-life/consultationstraining/businesssupport/BusinessDevelopment/AnalyseMedicalProducts

or by sending an email to
dcms@doh.gov.ae