The Department of Health – Abu Dhabi expands the scope of Sanadkom initiative to include all residents of the Emirate

19 Dec, 2024:

The Department of Health – Abu Dhabi (DoH), the regulator of the healthcare sector in the Emirate, has announced the expansion of the Sanadkom initiative, aimed at simplifying and facilitating procedures for families of the deceased, to now include all residents of Abu Dhabi. Through the initiative, support and assistance in completing death-related procedures, such as obtaining a death certificate, arranging for the burial, and preparing the deceased for travel, if necessary is provided. The Sanadkom initiative aims to simplify and facilitate procedures for the deceased’s family, especially in difficult circumstances.

Following the issuance of a death notice, the Sanadkom team promptly reaches out to bereaved families offering their condolences and support with all necessary death-related transactions, and sends a text message outlining the initiative’s services.

In collaboration with the Authority of Social Contribution – Ma'an, to assist the bereaved families during this difficult period, Ma’an will bear all fees related to issuing the death certificate, ambulance transportation, embalming, and repatriating the deceased are fully covered for residents.

H.E. Hind Al Zaabi, Executive Director of the Customer Experience and Relation Sector at the Department of Health – Abu Dhabi (DoH), said: “Under the directives of our wise leadership, the Department remains committed to enhancing and ensuring the delivery of exceptional and unique services to all members of the community. Recognising the emotional toll of losing a loved one, the Sanadkom initiative provides compassionate support, guiding bereaved families through any required procedures. As we embark on this new phase of extending the initiative’s benefits to all residents of the Emirate, DoH remains steadfast in our commitment to expanding Sanadkom’s services and offerings, with a unified goal of effectively supporting the entire Abu Dhabi community.”

Under the Sanadkom initiative, families of the deceased will be able to process all death-related procedures directly at healthcare facilities in the Emirate where the death occurred. The doctor in charge will help with the necessary procedures, including the completion of the death report and obtaining any permits that may be required on behalf of the deceased's family, following their consent.

Led and supported by the Department of Government Enablement, the initiative unifies the services of seven governmental entities in the Emirate, including the Department of Health – Abu Dhabi (DoH), Abu Dhabi Public Health Centre (ADPHC) Abu Dhabi Judicial Department (ADJD), Abu Dhabi Pension Fund (ADPF), Abu Dhabi Health Services Company – SEHA, Abu Dhabi Distribution Company (ADDC), Al Ain Distribution Company (AADC).

His Excellency Saeed Al Mulla, Executive Director of the Customer Experience Sector at the Department of Government Enablement – Abu Dhabi, said: “This new initiative, launched in collaboration with the Department of Health – Abu Dhabi, reflects our commitment to delivering effortless customer experiences and simplifying government procedures to enhance the quality of life in Abu Dhabi.”

Since its launch in January 2024, the Sanadkom initiative has successfully assisted families of deceased citizens in completing all the necessary procedures and transactions.

The Sanadkom initiative was launched by the Department of Health – Abu Dhabi, to simplify government procedures for the families of deceased UAE Nationals, including obtaining the death certificate and releasing a death notification for disbursing retirement pensions to their beneficiaries.