News
DoH reveals the Abu Dhabi Healthcare Quality Index
29 Oct, 2020: The Department of Health – Abu Dhabi (DoH) revealed the Abu Dhabi Healthcare Quality Index ‘Muashir’, which aims to shed light on distinguished healthcare facilities that provide healthcare services of exceptional quality to Abu Dhabi’s residents, in line with the Diamonds Rating System. Abu Dhabi Healthcare Quality Index is the first-of-its-kind in the region in terms of comprehensiveness and quality, acting as an extension of the “JAWDA” programme launched by DoH in 2014 to measure the level of the quality of health services provided by the emirate’s healthcare facilities.
The Abu Dhabi Healthcare Quality Index ‘Muashir’ will focus on nine key pillars including; Clinical care outcomes and Healthcare regulations assurance, patient happiness, patient voice, Quality assurance certificate, staff happiness, correct claims, safe workplace, as well as research and innovation.
According to ‘Muashir’, DoH will classify distinguished healthcare facilities according to the Diamonds Rating System based on mathematical and statistical equations that calculate the performance of hospitals according to several levels and classify them into five categories. This classification will be issued annually.
Distinguished facilities will receive a classification from one to five diamonds. A single diamond denotes “good”, two diamonds is “very good”, three diamonds is “excellent”, four diamonds is exceptional and five diamonds is outstanding.
Commenting on the programme, His Excellency Dr. Jamal Alkaabi, Acting Undersecretary of DoH, said: “Over the past seven years, we have achieved remarkable strides in enhancing the quality of the emirate’s healthcare sector. We were able to elevate Abu Dhabi’s position as a leader in quality in medical tourism, in addition to establishing and maintaining the highest quality standards as a method of work and a sustainable basis for all healthcare facilities in the emirate. As we continue to move forward, we will continue delivering excellence, providing high quality healthcare services, and maintaining our readiness and sustainability for the future, all of which we aspire to achieve through ‘Muashir’.”
“The Abu Dhabi Healthcare Quality Index was developed in cooperation with the most prominent global institutions leading in the quality of healthcare such as Care Quality Commission (CQC), with the aim to encourage healthcare facilities to strive for excellence in health care quality and patient experience. We also aim to engage with the public and raise awareness among the community, as well as prioritise the patient’s safety and needs as a basis for the quality of healthcare services provided.” Al Kaabi added.
All healthcare facilities in the Emirate continue to meet and comply with the quality standards set forth by DoH. DoH has been evaluating the emirate’s hospitals according to the aforementioned nine pillars since 2018. Results and evaluation were shared with hospitals in order to explore ways to further improve the quality of healthcare, which contributed to a remarkable improvement in the results of in line with global standards for performance.
DoH will announce the results and the classifications for distinguished healthcare facilities soon. To know more about the Abu Dhabi Health Services Quality Index, healthcare facilities can visit the website: https://www.doh.gov.ae/en/programs-initiatives/muashir
According to ‘Muashir’, DoH will classify distinguished healthcare facilities according to the Diamonds Rating System based on mathematical and statistical equations that calculate the performance of hospitals according to several levels and classify them into five categories. This classification will be issued annually.
Distinguished facilities will receive a classification from one to five diamonds. A single diamond denotes “good”, two diamonds is “very good”, three diamonds is “excellent”, four diamonds is exceptional and five diamonds is outstanding.
Commenting on the programme, His Excellency Dr. Jamal Alkaabi, Acting Undersecretary of DoH, said: “Over the past seven years, we have achieved remarkable strides in enhancing the quality of the emirate’s healthcare sector. We were able to elevate Abu Dhabi’s position as a leader in quality in medical tourism, in addition to establishing and maintaining the highest quality standards as a method of work and a sustainable basis for all healthcare facilities in the emirate. As we continue to move forward, we will continue delivering excellence, providing high quality healthcare services, and maintaining our readiness and sustainability for the future, all of which we aspire to achieve through ‘Muashir’.”
“The Abu Dhabi Healthcare Quality Index was developed in cooperation with the most prominent global institutions leading in the quality of healthcare such as Care Quality Commission (CQC), with the aim to encourage healthcare facilities to strive for excellence in health care quality and patient experience. We also aim to engage with the public and raise awareness among the community, as well as prioritise the patient’s safety and needs as a basis for the quality of healthcare services provided.” Al Kaabi added.
All healthcare facilities in the Emirate continue to meet and comply with the quality standards set forth by DoH. DoH has been evaluating the emirate’s hospitals according to the aforementioned nine pillars since 2018. Results and evaluation were shared with hospitals in order to explore ways to further improve the quality of healthcare, which contributed to a remarkable improvement in the results of in line with global standards for performance.
DoH will announce the results and the classifications for distinguished healthcare facilities soon. To know more about the Abu Dhabi Health Services Quality Index, healthcare facilities can visit the website: https://www.doh.gov.ae/en/programs-initiatives/muashir
Last updated: 01 Apr 2025
For an optimal experience please